About this role
Job summary
The postholder will provide comprehensive administrative support to the Diabetes and Endocrinology Service, including the specialist Insulin Pump Service. Responsibilities include appointment booking, waiting list management, validation of patient pathways, processing clinical correspondence, coordinating pump-related clinics and education events, supporting patients using insulin pump technology, responding to enquiries, maintaining electronic patient records, and supporting clinicians to deliver high-quality patient care. The postholder will work closely with consultants, diabetes specialist nurses, pump educators, dietitians and administrative colleagues to ensure patients receive timely access to care and that Trust standards and performance targets are met.
Main duties of the job
Outpatient appointment booking and scheduling. Waiting list and RTT pathway management. Processing referrals and clinic outcomes. Administrative support for the Insulin Pump Service. Production and management of patient correspondence. Maintenance of electronic patient records. Communication with patients, clinicians and external organisations. Data quality, reporting and performance monitoring. Supporting service improvement and operational delivery across the Diabetes and Endocrinology Service.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
Develop and maintain knowledge of Trust patient administration systems, policies and procedures.Understand Referral to Treatment (RTT) standards and waiting list management processes.Apply knowledge of outpatient services, clinic scheduling and appointment management.Ensure work is carried out in accordance with Trust policies, national guidance and administrative procedures.Participate in mandatory training and service-specific development activities.Develop and maintain knowledge of insulin pump and diabetes technology pathways to support the administrative management of the service. Understand the administrative requirements associated with insulin pump initiation, follow-up and annual review appointments. Support administration of diabetes technology services including continuous glucose monitoring (CGM) and insulin pump clinics.
Person Specification
Education and qualifications Essential
Minimum three GCSE/ O' Level qualifications, to include English Language and Mathematics NVQ Level 3 or equivalent experience
Desirable
RSA or equivalent typing qualification or demonstrated extensive experience and skill Knowledge of medical terminology
Experience Essential
Experience in typing or secretarial duties in an office environment Experience of administrative and clerical practices and processes Extensive working knowledge of Microsoft Word and Outlook Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology
Desirable
Experience of having worked in the NHS, or other patient/customer focused environment Knowledge of audio typing or digital dictation would be an advantage Experience of working with Excel spreadsheets
Knowledge/Skills/Abilities Essential
Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians Exceptional typing skills, able to process large amounts quickly and accurately Must be able to demonstrate organisation and prioritisation skills Demonstrate working to tight deadlines/under pressure Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk/ (Opens in a new tab)