About this role
Job summary
Priority will be given to internal staff.
NS ICB plans and funds health and care services for people across Norfolk and Suffolk. We manage an annual budget of £4.9 billion to commission services which are safe, high quality and accessible for the 1.7 million people who live here. Commissioning means planning and funding health services based on the needs of local communities.
This role will be within the team with responsibility for contractual compliance and management of contracts held by the ICB.
The role will provide senior leadership to the group of staff supporting an allocated portfolio of provider contracts, with accountability for building capability, setting clear priorities, managing performance and wellbeing, and ensuring effective delivery across the portfolio. The post holder will also lead complex contract negotiations, provider performance oversight, delivery against national and local standards and priorities, value for money, risk management and support to commissioners with pathway transformation.
The successful candidate will also be responsible for leading and contributing to, agreed areas of focus for the development and continuous improvement of the wider directorate, alongside the post holders core portfolio responsibilities.
This will be a hybrid role, with some requirements for office working.
Main duties of the job
Lead, motivate and coordinate the staff supporting the allocated contract portfolio to deliver the portfolios priorities.
Lead on complex provider contracts within the allocated portfolio.
Lead the implementation of contracting requirements across the allocated provider portfolio.
Lead integrated oversight of contracts within the allocated provider portfolio.
Identify and manage contractual risks across the allocated provider portfolio.
Use contractual levers and provider relationships to deliver better outcomes and value across the allocated portfolio.
Lead complex and, where necessary, contentious contractual negotiations.
Coordinate multi-ICB contracts via coordinating commissioner protocols
Lead and contribute to, agreed areas of focus for the development and continuous improvement of the wider directorate.
About us
We manage an annual budget of £4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.
We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.
Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.
Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.
Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.
We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.
Job description Job responsibilities
This job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.
Person Specification
Autonomy Freedom to Act Essential
Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
Financial and Physical Resources Essential
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Skills Essential
Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Negotiate on difficult and controversial issues including performance and change. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Evidence of planning and delivering programmes and projects and services on time. Demonstrable experience of providing visible and effective leadership to a team, setting direction and priorities, allocating work and resources, managing capacity and performance, supporting staff wellbeing, developing capability and succession, and leading people through organisational change. Able to motivate and coach individuals, address difficult performance or conduct issues fairly and promptly, and create an inclusive, supportive and accountable team culture. Working knowledge of Microsoft Office with intermediate keyboard skills.
Desirable
Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Qualifications Essential
Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Desirable
Member of relevant professional body.
Experience Essential
Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent Evidence of post qualifying and continuing professional development Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations Extensive experience of complex NHS contracting and provider management Stakeholder/negotiation skills
Desirable
Familiarity with NHS systems (Atamis, Power BI, Oracle).
Other Essential
Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Professional calm and efficient manner Effective organizer, influencer and networker Demonstrates a strong desire to improve performance and make a difference by focusing on goals. Completer/Finisher Team working skills Self-motivated Ability to move between details and the bigger picture. Demonstrates honesty and integrity and promotes organisational values. Embrace change, viewing it as an opportunity to learn and develop
Equality and Diversity Essential
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Norfolk and Suffolk Integrated Care Board
Address Norfolk and Suffolk Integrated Care Board
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH
United Kingdom
Employer's website https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)