About this role
Job summary
We are seeking an experienced and motivated Band 4 Medical Secretary to provide a professional and confidential secretarial service within the Infectious Diseases Department.
The post holder will support consultants and the multidisciplinary team by managing clinics, processing referrals, preparing clinical correspondence, maintaining patient records, arranging appointments and investigations, and acting as a key point of contact for patients and healthcare professionals.
The successful candidate will have excellent organisational, communication, and IT skills, with the ability to manage competing priorities while maintaining accuracy and confidentiality. Previous secretarial or administrative experience within an NHS or healthcare setting, together with knowledge of patient administration systems and medical terminology, is desirable.
This is an excellent opportunity to join a supportive team and contribute to the delivery of high-quality specialist care for patients with infectious diseases
Main duties of the job
The post holder will provide a professional and confidential medical secretarial service to Consultants and the multidisciplinary team within the Infectious Diseases Department, supporting the delivery of high-quality patient care.
Responsibilities include preparing clinical correspondence, managing consultant diaries and clinics, processing referrals, arranging appointments and investigations, maintaining accurate patient records, and supporting the effective management of patient pathways. The post holder will also act as a key point of contact for patients, GPs, healthcare professionals, and external agencies, responding to enquiries in a professional and timely manner.
Working closely with clinical and administrative colleagues, the Medical Secretary will ensure clinic outcomes, follow-up appointments, and investigations are actioned appropriately, while supporting waiting list management and service performance. The role requires excellent organisational, communication, and IT skills, with the ability to prioritise workloads, maintain confidentiality, and work effectively both independently and as part of a team.
The post holder will adhere to Trust policies, information governance standards, and data protection requirements, while contributing to continuous service improvement and providing cross-cover when required.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in a clerical environment *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology *Working knowledge of medical terminology
Experience Essential
*Experience of working as a Medical Secretary *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook) *Experience of using IT systems *Experience of working in Healthcare *Good Organisational skills *Able to use own initiative and deal with the unpredictable *Able to work under pressure and to multi-task *Able to work to deadlines
Desirable
*Experience of working in a busy environment
Additional Criteria Essential
*Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills *Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites
Desirable
*Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)