About this role
Job summary
An opportunity has arisen for an enthusiastic individual to apply for a position as a permanent band 2 Ward Clerk based at QE, within the Informatics & Patient Administration Directorate (Corporate).
This is 11.5 hours per week, shift pattern below. The hours and days are non-negotiable due to the shift pattern.
Week 1 -- Wednesday -- 0800-1400
Week 2 -- Wednesday -- 0800-1400, Friday 0800-1400, Saturday -- 0900-1400 & Sunday -- 0900-1400
Week 3 -- Wednesday -- 0800-1400
Week 4 -- Wednesday -- 0800-1400 & Friday -- 0800-1400
Week 5 -- Wednesday -- 0800-1400
Week 6 -- Wednesday -- 0800-1400, Friday -- 0800-1400, Saturday -- 0900-1400 & Sunday -- 0900-1400
Week 7 -- Wednesday -- 0800-1400
Week 8 -- Wednesday -- 0800-1400 and Friday -- 0800-1400
Main duties of the job
As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.
The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.
The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.
Please direct all enquiries Maureen Bramble via E-mail [email protected] or telephone ext 17161.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Good General Education (eg. GCSE English and Maths A-C) * Previous clerical experience working in a customer facing environment
Desirable
* Customer Service level 2
Experience Essential
* Experience of dealing with the Public/Customer service experience * Experience of using IT systems
Desirable
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) * Experience of working in a busy environment * Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)