About this role
Job summary
** Advert may close early due to high volume of applications are received **
An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital
This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.
The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.
The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect
Main duties of the job
The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:
The following skills are essential to the role:
Excellent written and verbal communication skills. Previous experience in a fast-paced administrative role, working in a busy office environment. Excellent communication and interpersonal skills Ability to work in a busy contact centre dealing with people with varying needs. Good working knowledge and experience of using Microsoft Office packages. Excellent Customer Service skills and the ability to work as part of a team.
You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.
Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.
Please note that this vacancy will close when we receive sufficient completed applications.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities
Job description Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Experience Essential
Knowledge of office and outlook, including word, excel, powerpoint, email & internet
Knowledge & Skills Essential
Excellent communication and interpersonal skills Understanding of clerical processes Efficient and accurate word processing skills
Qualifications Essential
GCSE's A-C or equivalent qualification or experience NVQ 2 in Business Administration or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Tees Hospitals NHS Foundation Trust
Address Friarage Hospital
Bullamoor road
Northallerton
DL6 1JG
United Kingdom
Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)