About this role
Job summary The Sleep Centre Diagnostic Administrator provides a comprehensive, patient-focused administrative service supporting the delivery of respiratory physiology diagnostics. The post holder coordinates and books home and inpatient sleep studies, ensuring appointments, tests and reports are managed promptly and in line with Trust DM01 standards. Working closely with respiratory physiologists, medical staff, managers and the wider multidisciplinary team, they respond to enquiries, maintain accurate records, communicate sensitively with patients and carers, and support excellent patient experiences. The role requires strong organisation, clear communication, initiative and the ability to prioritise competing demands in a busy clinical environment while delivering a quality service
Main duties of the job
Coordinate and book home and inpatient sleep studies, ensuring patients are scheduled within Trust DM01 standards. Manage referrals, appointments and diagnostic information using hospital systems, and issue appointment details and relevant materials. Respond promptly and professionally to enquiries from patients, carers, GPs, wards and clinical teams. Provide appointment reminders, basic procedural information and sensitive support to patients. Ensure tests are accepted, booked and reported in line with departmental procedures. Maintain accurate office and information systems, monitor receipt of reports and correspondence, issue non-attendance letters, order supplies, support service audits and work closely with the wider multidisciplinary team.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
Good educational standard of at least A level, with GCSE in English or Maths, or equivalent
Desirable
Familiar with medical terminology
Experience Essential
Previous administrative experience in a hospital or clinical setting Previous experience in a customer facing role
Desirable
Experience of using Cerner
Skills/Knowledge/ Abilities Essential
Computer literacy, especially use of MS Office Interpersonal skills, including professional telephone etiquette Ability to use initiative Organisational skills Clerical skills Ability to prioritise work to meet tight deadlines Excellent verbal and written communication skills Confident telephone manner Good interpersonal skills, especially empathy and understanding in working with patients Able to work as part of a multi-disciplinary team including clinical and administrative staff Able to develop and maintain good working relationships with staff in support services outside the immediate team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Charing Cross Hospital
Fulham Palace Road
London
W6 8RF
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)