About this role
Job summary
We are looking for an organised and proactive Administrator to join our friendly team, providing vital support across inpatient and community services. This is a varied role where you will be the first point of contact for patients, visitors and colleagues, helping to ensure the smooth day-to-day running of clinical and administrative functions.
If you have excellent communication skills, enjoy working in a fast-paced environment, and are confident using Microsoft Office and other IT systems, we would love to hear from you. In return, you'll join a supportive team and play an important role in delivering high-quality patient care and services.
Previous Applicants need not apply.
Main duties of the job
Responsible for the day to day administration across intermediate with other members of the team.
Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
Able to populate reports and collate data on agreed templates
This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.
The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training Essential
Level 2 NVQ in appropriate field Or equivalent EDL
Desirable
NVQ level 3 in appropriate field
Experience Essential
Experience of providing administrative duties across multiple teams Experience of liaising with and working closely with health care professionals Experience of providing public facing advise Experience of collecting and collating data Experience of working with a public facing environment
Desirable
Experience of developing data collection tools Experience of providing support across providers Experience of working 1:1 with health care professional in completing clinical audit
Knowledge and Skills Essential
Knowledge of the local health service remits Knowledge of and ability to fully utilise Microsoft office including outlook and excel Knowledge of the multidisciplinary team and roles
Personal Qualities Essential
Able to prioritise own work and support others Ability to work seamlessly across teams Able to resolve problems when they arise and ask for support when appropriate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address Clayponds Hospital
Sterling Place
London
W5 4RN
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)