About this role
Job summary
Elective Access Team
1 x 37.5 hour post
Permanent
The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demandin conjunction with the Access Team leader.
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).
We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.
For further details / informal visits contact:
Mrs J Harris
01922 721172 ext 6835
Main duties of the job
The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader. Monitor scheduling mailboxes and process requests in a timely manner Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards. To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader, to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI's are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources. To support the Elective Access Team leader, with departmental staff IPDR's, 121's and training sessions for the team. Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities. Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand Deputise for the elective Access Team Leader as required. Offer divisional support in transformation huddles and work streams. Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader. Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards. To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader, to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPIs are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources. To support the Elective Access Team leader, with departmental staff IPDRs, 121s and training sessions for the team. Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities. Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand Deputise for the elective Access Team Leader as required. Offer divisional support in transformation huddles and work streams. Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.
Person Specification
Qualification Essential
Pass at GSCE Math and English or NVQ level 2
Experience Essential
Experience of using Hospital patient management systems (e.g.Lorenzo)
Health and Safety Desirable
Experience of working with health and Safety
E-scription Desirable
Experience working with e-scription
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Manor Hospital Walsall
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)