About this role
Job summary
Join our friendly team at St Katharine Docks Practice, a welcoming single-handed GP surgery set in the beautiful surroundings of St Katharine Docks, just moments from the Tower of London. We pride ourselves on providing high-quality, personalised care to our patients and creating a supportive, professional, and inclusive workplace.
We are looking for a Receptionist to provide cover, helping to ensure the smooth running of our busy front desk. As the first point of contact for patients, youll play a vital role in making every patient feel welcome, listened to, and supported. Youll handle calls, manage appointments, process correspondence, and assist the GP and wider team in delivering excellent service.
This role is ideal for someone who enjoys helping others, communicates clearly and kindly, and can stay calm under pressure. Youll need to be organised, confident using computers, and committed to maintaining confidentiality at all times.
In return, we offer a friendly working environment, on-the-job training, and opportunities for personal development. Youll be part of a small, close-knit team where your contribution truly makes a difference to the lives of our patients and the success of our practice.
If youre reliable, compassionate, and looking for a rewarding role in the heart of London, wed love to hear from you.
Main duties of the job
Welcome and assist patients and visitors in person and over the telephone in a professional and friendly manner.
Manage incoming calls, respond to general enquiries, and direct calls as appropriate.
Schedule and manage patient appointments using the practice clinical system - EMIS Web.
Register new patients and update existing patient information accurately.
Handle incoming and outgoing post and emails.
Obtain external medical reports, test results, and other documentation as required.
Scan and file correspondence and clinical documents.
Maintain a tidy, organised, and welcoming reception area.
Safeguard patient confidentiality and comply with GDPR and NHS data protection requirements.
Provide reassurance and support to patients, maintaining a calm and caring approach.
Carry out general administrative duties as required by the GP or Practice Manager.
About us
St Katharine Docks Practice is a warm, community-focused single-handed GP surgery located in the heart of the historic St Katharine Docks, just moments from the Tower of London. We pride ourselves on providing high-quality, compassionate, and personalised care to our patients in a supportive and friendly environment.
We are now looking for an enthusiastic and reliable Receptionist to join our small administrative team to provide cover.
To learn more about our practice, please visit our website: www.stkatharinedocks.nhs.uk
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
Take action on clinicians requests for further information/patient contact information etc. including computerised practice notes, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables - including bottles, couch rolls, test request forms etc..
Person Specification
Qualifications Essential
Good general education with evidence of ongoing personal or professional development
Experience Essential
Good written and spoken English. Strong organisational and time management skills. Good numeracy and literacy skills. Confident and polite telephone manner. Competent IT skills (Microsoft Office; EMIS Web). Ability to prioritise work and maintain accuracy under pressure. Good interpersonal and communication skills. Reliable, punctual, and professional at all times. Understanding of patient confidentiality, data protection, and information governance.
Desirable
Previous experience working in a GP practice, NHS, or healthcare setting. Familiarity with EMIS Web or similar clinical systems. Understanding of medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St.Katharine Docks Practice
Address 12/14 Nightingale House
50 Thomas More Street
London
E1W 1UA
United Kingdom
Employer's website https://www.stkatharinedocks.nhs.uk/ (Opens in a new tab)