About this role
Job summary
Hertfordshire Community NHS Trust MSK Service are currently recruiting for Administrator/Receptionist to work within their team.
The ideal candidate will be:
Personally motivated, with relative experience and transferable skills.
A good administrator with excellent customer services ,communication and organisational skills. In addition computer skills to to manage receiving and booking patients into the department and supporting administrative tasks to ensure patient pathways are progressed effectively.
Able to work independently and as part of a team.
*Proposed Interview date: 10th November 2026*
Main duties of the job
Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust.
High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services.
Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de-escalation and compassion.
Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.
Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams.
In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy.
About us
Thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you
Job description Job responsibilities
See full job description and specification
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Person Specification
Qualifications and Training Essential
Educated to G.C.S.E. or equivalent. NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.
Desirable
Customer Care experience
Experience and Knowledge Essential
Administrator/Reception experience Experience of managing diaries and appointments Good level knowledge of IT systems Experience of composing and disseminating correspondence Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.
Desirable
SystmOne, NHS experience Managing e-mail
Skills and Abilities Essential
Excellent time management and prioritisation skills Plan and prioritise own workload in a busy environment Good verbal communication skills Good written communication skills ensuring a high standard of accuracy Communicate sensitive and confidential issues in an appropriate manner Ability to adapt to change to meet changing priorities Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders Understanding of the importance of maintaining confidentiality
Personal qualities Essential
Remain calm under pressure Self motivated, proactive and innovative Conscientious, responsible and able to maintain confidentiality Reacts in a flexible way to changing circumstances and demands in the service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hertfordshire Community NHS Trust
Address Hertford County Hospital (Physiotherapy) and sites across East and North Hertfordshire
North Road
Hertford
SG14 1LP
United Kingdom
Employer's website https://www.hct.nhs.uk (Opens in a new tab)