About this role
Job summary
Wage dependant on experience
Must be able to work between 8.00am - 6.30pm Monday to Friday
Please only apply if you have GP experience
Full or part time considered
Senior Practice Administrator will provide high-level administrative support to the Practice and wider practice team, taking responsibility for a range of key administrative, operational and governance functions.
The successful candidate will have previous experience within general practice, and will ideally have previous supervisory experience.
Main duties of the job
Take responsibility for allocated administrative areas and ensure that work is completed accurately and within required timescales.Undertake summarisation of patient medical records iReview incoming patient records and ensure relevant information is accurately entered and appropriately coded onto the clinical system.Administration and processing of Subject Access Requests (SARs).Ensure requests are dealt with within the required timescales and in accordance with practice procedures and relevant legislation.Ensure confidential information is handled securely at all times.Assist with the administration and monitoring of referrals and other patient pathways as required.Assist staff with the effective use of practice systems and digital tools.ScanningMaintaining confidentiality and following practice policies and procedures at all times.Provide guidance and support to administrative colleaguesMaintain strict confidentiality in relation to patients, staffParticipate in practice training, meetingsProvide reception cover and reception daily tasks
About us
We are an established friendly and supportive GP training practice based in Rainhill we have a list size a patient list size around 9500 patients with a team clinical staff and 9 experienced administration and reception staff who offer a range wide range of support. we use EMIS web clinical system along with document 10 and other clinical systems.
Job description Job responsibilities
Main Duties and Responsibilities
Senior Administrative Support
Provide senior administrative support Take responsibility for allocated administrative areas and ensure that work is completed accurately and within required timescales. Monitor outstanding administrative tasks and follow these through to completion. Deal with confidential and sensitive information appropriately at all times. Patient Records and Summarisation Undertake summarisation of patient medical records in accordance with practice procedures and agreed standards. Review incoming patient records and ensure relevant information is accurately entered and appropriately coded onto the clinical system. Ensure that important historical information is identified and recorded accurately. Maintain a high level of accuracy and confidentiality when working with patient records. Subject Access Requests and Confidential Information
Assist with the administration and processing of Subject Access Requests (SARs). Ensure requests are dealt with within the required timescales and in accordance with practice procedures and relevant legislation. Liaise with patients and relevant staff regarding information requests where appropriate. Ensure confidential information is handled securely at all times. Medical Reports and Private Work
Assist with the administration of private medical reports, insurance reports and other requests for medical information. Monitor requests and ensure that appropriate information is obtained from clinicians. Maintain records of outstanding reports and follow up where necessary. Assist with the administration of private fees and associated paperwork. Referrals and Administrative Pathways
Assist with the administration and monitoring of referrals and other patient pathways as required. Ensure administrative actions arising from referrals are completed accurately and promptly. Liaise with clinical and administrative staff to resolve outstanding issues. Identify and escalate any significant delays or problems. 6. Digital Systems
Use of Docman Assist with patient-facing digital services where required. Governance, Compliance and Quality Provide administrative support for practice governance and compliance activities. Maintain accurate records and ensure documentation is kept up to date. QOF, Enhanced Services Ensure relevant information is collated accurately and within required deadlines. Help ensure that feedback from patients is appropriately recorded and communicated to the practice team. Assist with induction processes Reception and Telephone DutiesAnswering incoming telephone calls and dealing with patient enquiries in a professional and helpful manner.
Undertaking reception duties as required, including welcoming patients and dealing with routine enquiries. Checking patients in and out and assisting with the smooth running of the reception area. Signposting patients appropriately in accordance with practice procedures. Maintaining confidentiality and following practice policies and procedures at all times. Working flexibly across the practice to help maintain appropriate reception and administrative cover. Team Support and Supervision
Provide guidance and support to administrative colleagues within delegated areas of responsibility. Assist with training and supporting staff in administrative processes and systems. Help ensure that agreed procedures are followed consistently. Lead or coordinate specific administrative tasks or projects when delegated. Communication
Communicate professionally with patients, GPs, nurses, healthcare professionals, practice staff and external organisations. Deal appropriately with confidential, sensitive or potentially difficult enquiries. Maintain a calm and professional approach when dealing with challenging situations. General Responsibilities Maintain strict confidentiality in relation to patients, staff and practice business. Comply with practice policies, procedures and protocols. Participate in practice training, meetings and development activities as required. Undertake other reasonable duties appropriate to the seniority of the post. Work flexibly and contribute positively to the wider practice team. Promote a professional, patient-centred and supportive environment.
Person Specification
Experience Essential
Previous experience working in general practice Previous supervisory, team-lead or senior administrative experience. Significant administrative experience. Experience of patient-record summarisation. Experience processing Subject Access Requests. Flexible
Desirable
Experience using EMIS Web Experience supporting digital transformation within a practice. Experience with medical reports and private medical work. Experience with referrals and referral administration.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Longton Medical Centre
Address 451 Warrington Road
Rainhill
Prescot
Merseyside
L35 4LL
United Kingdom
Employer's website https://longtonmedicalcentre.co.uk/ (Opens in a new tab)