About this role
Job summary Are you looking for an exciting opportunity to develop your leadership skills and make a positive difference to every patients journey? Join the Referral and Booking Service at Leeds Teaching Hospitals NHS Trust and become a valued member of a friendly, supportive team based at St Jamess University Hospital. Working across a range of specialties, you will help ensure patients are registered and booked efficiently for their outpatient appointment
Main duties of the job This varied and rewarding role places you at the heart of patient services. You will deliver a high-quality service in line with Trust standards and build strong working relationships with outpatient administration, phlebotomy and nursing teams. Using your confident and compassionate communication skills, you will work with patients, medical staff and colleagues while supporting the Patient Services Co-ordinator, Business Support Mangers and Business Manager to deliver excellent services across the Directorate.
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities For questions about this job, contact:
Name Zoe Richardson Position Outpatient Support Manager Email [email protected] Phone number Shortlisting Date:2/11/26 Interview Date: 9/11/26
Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.
Why you should join our Team This is a fantastic opportunity for an organised, enthusiastic and motivated individual to take the next step in their career. You will co-ordinate the day-to-day activities of a busy patient administration team, inspire and support team, and help the service achieve its targets and create improvements. You will also contribute to a positive and inclusive workplace shaped by the Leeds Way Values: Patient-centred, Collaborative, Empowered, Accountable and Fair.
As the Assistant Patient Services Co-ordinator, you will have the opportunity to take ownership of defined areas within the Directorate, develop colleagues and influence improvements to working practices. Your leadership and ideas will help the department run smoothly, strengthen communication and ensure processes meet legislative requirements for Health and Safety, Data Protection and Confidentiality. Your day will consist of service delivery and staff management as well as data analysis.
What you will bring to the role Good standard of education to minimum of GCSE
A willingness to undergo personal development and learn new skills
Thorough knowledge of patent Administration Processes
Experience of staff management including recruitment and retention
Knowledge of Microsoft Office Packages and e-mail technology.
Organisational and time management skills. Appreciation of confidentiality.
Basic computer literacy and willingness to further computer skills.
A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration.
Significant previous secretarial and/or administration experience (as applicable).
Customer focussed/customer service skills Patient centre/PAS National Access Targets awareness
An understanding of NHS/Trust protocols/policies and procedure
Diary management experience
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Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are.
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
Person Specification
Qualifications Essential
Please see the job description
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address St James’s University Hospital
Leeds
West Yorkshire
LS9 7TF
United Kingdom
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)