About this role
Job summary
The post holder will be a member of aPaediatric AudiologyServiceproviding secretarial and administrative support toPaediatricAudiologyConsultants, PaediatricAudiologist, and the wider administrative team.
To provide a professional and courteous"front of house"service for all staff and visitors utilising the facilities provided withinPaediatric Audiology Service,acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information isaccurateand meets Trust Standardsregardingdelivering information.
The post holder willdemonstrateexcellent organisational skills, must be flexible in approach, able to exercise initiative anddemonstratea consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Main duties of the job
The duties and responsibilities listed below should be undertakenin accordance withthe levels of competence as defined in the KSF outline for this post.Inaddition,all staff are expected to actin accordance withthe values and behaviours of the Trust
About us
Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities.
We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.
As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.
At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.
Job description Job responsibilities
Responding to external and internal telephone queries from staff, patients and others and referring toappropriate person. Communicates with a range of staff, users and visitors to the Trust / Departmentutilisinga variety of communication methods including verbal, electronic and passing information in a format that isappropriate tothe individual request To prepareweekly clinics andensure other administrative staff are supported with clinic utilisation. Organising incoming and outgoing post, referring enquires toappropriate personif necessary, photocopying relevant informationand uploading information to the patient files Utilisation of local or Trust case note tracking system Filing of reports and results,patient filesad hocadministrativeduties Data EntryintoAuditbase Perform an ambassadorial role,representingthepaediatric audiology department Front of House service acting in a professional,courteousand customer-focused mannerat all times. Checking in patients on arrival.
Person Specification
Qualifications & Education Essential
Numeracy and literacy skills Administrative skills Educated to GCSE level Grade C and above
Desirable
Knowledge of auditbase, FLEX, Evolve or any other NHS systems MS Office 365
Knowledge & Experience Essential
Previous experience of working with the public Aware of the concept and application of patient confidentiality Administrative experience and experience of working in a front of house position
Desirable
Previous experience of working in a health care or related setting with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Fulwood Clinic
4 Lytham Road
Preston
PR2 8JB
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)