About this role
Job summary
Job Purpose / Summary
Wolverhampton Total Health PCN are seeking to appoint to the role of Primary Care Network (PCN) Support Manager. The postholder will provide strategic and operational governance and management support to the Primary Care Network (PCN), collaborating closely with the Clinical Director, Senior PCN Manager and PCN Board to shape, develop and deliver the Network's strategic priorities and programmes across its six member Practices and their Branch sites.
The successful postholder will play a key role in supporting the long-term development of the PCN, identifying opportunities for service improvement, workforce development, collaboration and innovation to ensure the Network continues to meet the evolving needs of its population and contractual requirements.
The PCN Support Manager will provide day to day operational oversight of PCN activities ensuring services are delivered safely, efficiently and in line with contractual, financial, quality and governance requirements under the guidance of the Senior PCN Manager.
This is a flexible, part-time position 4 hours per day ideally suited to someone with management experience who is looking for a role where no two days are the same.
Main duties of the job
The role includes providing information in relation to performance, KPIs (Key Performing Indicators) and reporting, coordinating the ARRS workforce and supporting processes to allow financial oversight (including budgets, claims, and contracts). There will also be elements of project management, staff/supplier management and general operational duties.
About us
Wolverhampton Total Health PCN
Wolverhampton Total Health PCN serves a population in excess of 68,000 patients, incorporating 6 Practices and their Branch sites across the Wolverhampton. These practices are:
Whitmore Reans Medical Practice
Newbridge Surgery
East Park Medical Practice
Tudor Medical Practice
Duncan Street Primary Care Centre
Fordhouses Medical Centre
Job description Job responsibilities
Main Responsibilities
Workforce & HR Management:
Act as one of the Operational Management contacts for the PCN ARRS staff overseeing annual leave, sickness absence, and Statutory/Mandatory training compliance. Provide regular reports to the PCN Board to provide assurance that PCN Workforce is compliant with all regulatory requirements. Collaborate with the Senior Management Team to support PCN developments, projects, and initiatives. Manage the recruitment process for new roles, from writing adverts to coordinating interview panels and consulting with the Senior PCN Manager to ensure appropriate pre-employment checks are completed. Operational Delivery & Performance Tracking:
Act as the daily operational point of contact for the 6 Member Practices, to answer financial queries or any questions in relation to the ARRS Workforce. Monitor PCN performance against national and local targets. Deputise for the Senior PCN Manager at Board Meetings, Senior Management Team Meetings, PCN Members meetings, ICB Operational Meetings, and others as and when required. Ensure data submissions, toolkits and claims are accurate, verified, and submitted within deadlines. Maintain the PCN Risk Register and Incident Log, with support from the Senior PCN Manager. Keep an accurate PCN inventory log of all PCN equipment including mobile phones and who they are allocated to. Support with the emerging Integrated Neighbourhood Teams agenda where appropriate.
Finance & Payroll:
Maintain an oversight of the PCN Financial status and functions.
Communication, Governance and Board Support:
Attend and support PCN Board meetings, Practice Manager Meetings, Care Homes Meetings and ARRS staff meetings.
Prepare agendas, reports and supporting papers in conjunction with the Senior PCN Manager/Clinical Director. Ensure accurate minutes and action plans are maintained. Monitor progress against agreed actions and Board decisions. Maintain governance documentation, policies, and risk registers. Ensure compliance with the PCN DES and relevant NHS requirements. Support the dissemination of key information and decisions across the Network. Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Miscellaneous
The post holder may be required to work across all PCN sites in line with service needs and hours worked will need to be flexible.
The post holder must comply with all Wolverhampton Total Health PCN policies and procedures, including Equal Opportunities, Health & Safety, Confidentiality, and Data Protection.
Participation in appraisal and continuous professional development is required.
The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the service.
Person Specification
Qualifications Essential
Education & qualifications Educated to degree level or demonstratable equivalent experience. Evidence of continuing professional development.
Desirable
Project Management qualification
Personal Attributes Essential
Professional and approachable, maintaining confidentiality as required. Highly organised with excellent attention to detail. Flexible and adaptable to meet the needs of the PCN. Calm under pressure. Collaborative and supportive leadership style. Able to influence and build effective relationships. Committed to continuous improvement and high-quality patient care. Full clean driving licence, ability to travel across sites
Knowledge and skills Essential
Strong understanding of Primary Care Networks and the PCN DES. Knowledge of NHS governance and organisational structures. Understanding of workforce, finance, and performance management within primary care. Knowledge of information governance and data protection requirements.
Experience Essential
Experience of working in an operational role and managing competing demands. Experience supporting Boards, committees, or senior leadership teams. Experience of governance, operational management, and organisational development. Experience line managing or supervising staff. Experience managing multiple stakeholders and competing priorities. Excellent organisational and planning skills. Strong leadership and interpersonal skills. Excellent written and verbal communication. High-quality report writing and minute-taking skills. Ability to analyse information and provide clear recommendations. Excellent IT skills, including Microsoft Office 365. Ability to work independently with minimal supervision.
Desirable
Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wolverhampton Total Health Limited
Address Head Office: Newbridge Surgery
255 Tettenhall Road
Wolverhampton
West Midlands
WV6 0DE
United Kingdom
Employer's website https://www.wolverhamptontotalhealth.co.uk/ (Opens in a new tab)