About this role
Job summary
Reporting to the Customer Services Manager the Senior Logistics Coordinator's primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers' and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.
Main duties of the job
Responsible for maintaining customer satisfaction, using clear communication and a flexible, proactive approach Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries. Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately Prioritize workload to ensure all specific deadlines are met in line with departmental SLA's. Deputise for the Order Processing Manager in their absence. Proactively assist in the training of new staff in Order Processing procedures. Liaise directly with customers with regard to international shipping issues Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required. Generate quotes for customers upon request and ensure these are entered correctly into the Order Processing database. Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries.
This list is not exhaustive.
About us
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Job description Job responsibilities
The Culture Collections Department is a Biological Resource Centre that provides a service maintaining and supplying four collections of microorganisms and cultured cells for public health research. It is structured as a fully integrated service, underpinning scientific research and diagnostic testing with significant scientific expertise, manufacturing and business activities and operates from laboratories across UKHSA and from a specialist cryo-storage facility on the Porton site. Reporting to the Customer Services Manager the Senior Logistics Coordinators primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.
Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required. Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries. Check that customer shipments are correctly assembled, where necessary liaise with Shipping and Customs Clearing Agents Proactively manage customer expectations by providing clear, accurate information at the earliest opportunity Proactively review, identify, and recommend process improvements to the Order Processing & Dispatch operations including MaPS and IT system improvements. Manipulate and analyse operational databases and compile reports as required from time to time; for example, data required to monitor Key Performance Indicators, customer accounts, or efficient inventory control. Participate as necessary in customer and regulatory authority audits of any Culture Collections product or service. Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries. Essential Criteria
GCSEs (Or equivalent qualification) including English & Mathematics and Science Customer service experience preferably in a sales office with an order Processing system Experience managing key customer accounts and high-value orders, ensuring excellent customer service from order receipt through to dispatch. Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes. Intermediate computer literacy MS Office & Oracle , Good telephone manner & customer communication skills, Good verbal and accurate communication skills Desirable Criteria
Business Administration experience Familiar with databases and Sales Order processing systems, Intermediate computer literacy Oracle, Experience & training at dealing directly with difficult customers Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
You willbe requiredto complete an application form. You will be assessed onthe listed 7 essential criteria,and this will be in the form ofa:
Application form(Employer/ Activity history section on the application) 500 word supporting statement. This should outline how you consider your skills,experienceandknowledgeprovide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 500 words. We will not consider any words over 500 words.
Longlisting
In the event ofa large number of applications we will longlist into 3 piles of:
Meets all essential criteria Meets some essential criteria Meets no essential criteria If used, the pile Meets all essential criteria willproceedto shortlisting.
Shortlisting
In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of:
Customer service experience preferably in a sales office with an order Processing system Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes. GCSEs (Or equivalent qualification) including English & Mathematics and Science Desirable criteria may be used in the event ofa large number ofapplications/largeamountof successful candidates.
If you are successful at this stage, you will progress to interview & assessment.
Feedback will not be provided at this stage.
Stage 2:Interview
You will be invited to a single face to face interview at Porton, Salisbury, SP4 0JG.
If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Behaviours, Experience and Technical skills will be tested at interview through questioning.
The Behaviours tested during the interview stage will be:
Working Together (Lead Behaviour) Seeing the Big Picture Communicating and Influencing Delivering at Pace Changing and Improving Interviewsdates are to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
This role is being offered as office based at our site in Porton (Salisbury). Please note hybrid working is not available for this role.
Security Clearance Level Requirement
Successful candidates must pass a basic disclosure and barring security check before they can be appointed.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-Terrorist Check.
You will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Eligibility Criteria
External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
Person Specification
Application form and Supporting statement Essential
Application form and Supporting Statement
Interview - Behaviours Essential
Working Together Delivering at Pace Seeing the Big Picture Communicating and Influencing Changing and Improving
Interview - Technical Skills Essential
Technical Skills
Interview - Experience Essential
Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name UK Health Security Agency
Address Scientific Campus
Porton (Salisbury)
SP4 0JG
United Kingdom
Employer's website https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)