About this role
Job summary
We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.
In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care.
We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.
Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities.
Main duties of the job
Leading and Supporting Your TeamProvide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best.
Using Data to Drive PerformanceMonitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways.
Supporting Staff Development and WellbeingOversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements.
Providing Operational LeadershipWork closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets.
Driving Service ImprovementIdentify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description Job responsibilities
Please see attached detailed job description and person specification for further information on the responsibilities of this role.
Person Specification
Qualifications Essential
Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Evidence of continuing professional development.
Desirable
Management qualification or equivalent leadership training. NHS Leadership Academy qualification.
Knowledge Essential
Experience of working within an NHS or healthcare environment. Experience of analysing and interpreting performance data and producing reports. Experience of Referral to Treatment (RTT) performance management. Experience of managing competing priorities and meeting deadlines. Experience of working with waiting lists, patient pathways and performance targets Knowledge of data quality, validation processes and performance reporting.
Desirable
Experience of operational management within an acute hospital setting. Experience of capacity and demand planning. Experience of managing administrative or clerical teams. Experience of workforce management, including sickness absence management, appraisals and recruitment processes.
Skills Essential
Strong organisational and planning skills with the ability to prioritise workload effectively. Excellent written and verbal communication skills. Ability to influence and work collaboratively with clinical and non-clinical staff. Ability to motivate and support teams to achieve operational objectives. Ability to work independently and use initiative.
Desirable
Ability to interpret complex data and present findings clearly. Ability to manage change and support service improvement initiatives. Strong leadership and people management skills.
Values Essential
Demonstrates Trust values and behaviours. Commitment to equality, diversity and inclusion. Professional and credible approach. Strong attention to detail and commitment to accuracy. Flexible and adaptable approach to work. Ability to remain calm and effective under pressure. Commitment to delivering high-quality patient-centred services. A proactive and solutionfocused approach.
Desirable
Willingness to work flexibly to meet service needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Liverpool Heart and Chest Hospital
Address Liverpool Heart and Chest NHS Foundation Trust
Liverpool
L14 3PE
United Kingdom
Employer's website https://www.lhch.nhs.uk/ (Opens in a new tab)