About this role
Job summary
Support SecretaryBand 337.5 Hours per weekPermanentTo provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.**Please note this vacancy may close early once sufficient applications have been received**
Main duties of the job
Key responsibilities1. Type dictation from audio transcription of clinical correspondence anddocumentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.7 Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.
9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page
Job description Job responsibilities
Key responsibilities1. Type dictation from audio transcription of clinical correspondence anddocumentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.7 Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.
9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.
Person Specification
Qualifications Essential
Educated to GCSE/O Level standard/equivalent RSA/OCR Level II or equivalent Word Processing/Audio typing Skills Knowledge of medical terminology and secretarial procedures
Experience Essential
Excellent I.T. skills with knowledge and experience of all Microsoft office packages Experience working in an NHS office environment
Skills/Ability/Knowledge Essential
Excellent communication skills Able to use own initiative and respond to new challenges Self motivated and able to work with limited supervision Manage/prioritise own workload Ability to accurately maintain computerise and manual filing/documentation system Ability to work as part of a team Ability to manage difficult/sensitive situations Ability and willingness to undertake further training as required
Desirable
Knowledge of internal PAS system Ability to supervise and motivate a team Time management skills Excellent interpersonal and influencing skills Understanding of Trust internal policies as appropriate
Qualities/Attributes Essential
Able to adopt flexible approach when required Ability to build and maintain good working relationships
Other Requirements Essential
Understanding of confidential nature of role and awareness of Data Protection Act
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Kent Lodge, Broadgreen Hospital
ORTHOPAEDIC DEPARTMENT, KENT LODGE, THOMAS DRIVE
Liverpool
L14 3LB
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)