About this role
About Us:
Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful Legal Assistant to join our team.
About The Role: In this role, you will work closely with our Case Managers to drive case progression, manage essential documentation, and ensure a smooth, outstanding client experience from the initial contact through the conclusion of their legal journey. Strong English communication skills are essential for success in this role.
Responsibilities:
• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
• Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.
Qualifications:
Must-have qualifications
• Strong English communication skills (C1 level), both verbal and written.
• Two years of professional customer service, administrative support, or legal support experience, demonstrating excellent listening, empathy, and problem-solving abilities.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and ability to handle multiple priorities simultaneously.
Nice-to-have qualifications
• Previous experience specifically in Lemon Law or related legal case management is a huge plus.
• Experience with Filevine.
Requirements:
• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
• Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Mbps is required.
• Amenable to work during U.S. business hours (PST).
• Willingness to use a time-tracking tool.
Eligibility Criteria:
• This position is only open to candidates in the Philippines. Applications from candidates outside of the Philippines will not be considered.
• Resumes must be submitted in English.
• Applications that do not meet these criteria will be automatically rejected.
What We Offer:
• Earn $4-$5/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek. Work From Anywhere: Embrace the freedom of remote work. Apply today and start your exciting new journey with us!
• Recharge & Relax: Benefit from 6 PTO days per year.
• Global Exposure: Opportunity to collaborate with top leaders in the legal industry.
$4-$5/hour