About this role
Commercial/Sales Coordinator
Job Title
Commercial/Sales Coordinator
Job Purpose
The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.
Key Responsibilities
Sales Administration
• Process customer quotations, sales orders, and contracts.
• Maintain accurate customer records within the CRM system.
• Monitor order status and liaise with internal departments to ensure timely delivery.
• Support the sales team with reports,presentations and customer documentation.
• Support finance with accurate sales and pricing information
• Track sales activities and update sales pipeline information.
Customer Service & Relationship Management
• Provide customers with product,pricing and delivery information.
• Resolve customer issues promptly and escalate where necessary.
Commercial Support
• Assist in preparing tenders, bids, and commercial proposals.
• Support contract administration and ensure compliance with company procedures.
• Assist with pricing reviews and commercial data analysis.
• Monitor customer agreements and renewal dates.
Reporting & Analysis
• Produce regular sales performance reports and KPIs.
• Analyse sales data and identify trends or opportunities.
• Support forecasting and budgeting activities.
• Maintain accurate sales and commercial records.
Cross-Functional Collaboration
• Work closely with Operations,Finance,Procurement and Customer Service teams.
• Coordinate communications between customers and internal stakeholders.
• Support continuous improvement initiatives and process efficiencies.
• Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events.
Essential
• Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
Desirable
• Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Experience supporting tender or contract management processes.
• Knowledge of commercial procedures and pricing structures.