About this role
Job Description
You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.
Your areas of influence are to :
• Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction
• Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed
• Actively promote products and services by up selling initiatives maximising revenue opportunities
• Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request
• Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport
• Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing
• Ensure procedure manual compliance including audit compliance
• Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals
• To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information
• To create, input, maintain and archive electronic files
• Represent the Company by embodying and promoting the Company’s values and behaviours.
This is an exciting and engaging role and a great stepping stone into developing your career with us.
To be successful we need you to be:
• a great, effective communicator with internal and external customers
• have an eye for detail with strong organisational skills
• adaptable and resilient to an ever-changing events and industrial environment
• self-motivated (of course!) and can show time management capability
• proficient PC skills
Desirable, but not essential, is as you would expect, namely a willingness to learn and:
• Knowledge of Power Generation rental market.
• Knowledge of Hire Desk Function
• Transport Management
At CES Power, we value teamwork, commitment and great customer service. If you are organised, proactive and ready to join us as a Hire Controller, we would love to hear from you.
Apply today and become part of the CES Power team!