About this role
Position: Business Intelligence & Analytics Manager
Supervisors: Business Intelligence & Analytics Director and the
Job Type: Full-time
Job Description:
Under the direction of the Business Intelligence & Analytics Director, the Business Intelligence & Analytics Manager is responsible for supporting and executing the agency’s reporting, dashboarding, and analytics initiatives. This role partners cross-functionally with Client Services, Operations, and Field Leadership to ensure accurate reporting, actionable insights, and consistent KPI tracking.
This position is highly hands-on and focused on dashboard development, reporting optimization, data aggregation, data integrity, and analytics support to help drive operational and client success. The Business Intelligence & Analytics Manager will support the ongoing enhancement of reporting tools, data processes, and analytics workflows.
Duties and Responsibilities:
• Partner with Client Services, Operations, and Field Leadership to support reporting and analytics initiatives
• Serve as a key contributor to reporting, dashboard, and performance insight discussions across internal and client-facing teams
• Support the development, maintenance, and optimization of reporting platforms used by field and internal teams
• Create and manage Power BI dashboards, including client-facing reporting experiences and other assigned programs
• Assist with dashboard enhancements, reporting scalability, and ongoing data cleanup
• Aggregate, validate, and analyze data from multiple systems and data sources
• Define and maintain reporting logic, KPI alignment, and reporting consistency across tool stacks
• Support data quality assurance (QA), audits, documentation, and validation processes to ensure reporting accuracy and integrity
• Manage raw data files, reporting inputs, integrations, and internal reporting systems
• Assist with survey reporting, operational reporting, and performance tracking initiatives
• Support KPI tracking, bonus reporting, and operational performance metrics as needed
• Ensure reporting visuals, dashboard formatting, and usability remain clear, consistent, and user-friendly
• Collaborate with stakeholders to identify reporting needs and opportunities for process improvements
• Support ongoing analytics projects and additional responsibilities as assigned.
Skills/Knowledge:
• Strong analytical, organizational, and problem-solving skills
• Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders
• Experience building and maintaining dashboards and operational reports
• Strong attention to detail and commitment to data accuracy and integrity
• Ability to manage multiple priorities and reporting deadlines in a fast-paced environment
• Collaborative communication skills across cross-functional teams
• Experience supporting KPI tracking, reporting initiatives, and operational analytics
• Comfortable working with evolving reporting infrastructures and business processes
• Strong understanding of dashboard usability, reporting presentation, and data visualization best practices
• Ability to identify trends, inconsistencies, and opportunities for operational improvement through data analysis
• Support a data-driven culture through collaboration, reporting consistency, and process improvement initiatives
• Lead special projects and additional responsibilities as assigned
Preferred Education and Experience:
• Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience)
• 3–5+ years of experience in data analytics, BI/reporting, analytics operations, or related reporting functions
• Experience aggregating and validating data across multiple systems and reporting sources
• Understanding of KPI tracking, reporting cadence management, and operational reporting workflows
• Ability to translate reporting requirements into scalable dashboards and actionable business insights
• Experience working in fast-paced, multi-client, or evolving operational environments preferred
• Strong organizational, communication, and project coordination skills
• Experience supporting reporting tool implementations, optimizations, or enhancements preferred
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.
Technology:
• Experience working with Power BI, including dashboard creation, reporting maintenance, workspace management, and data visualization best practices
• Experience with Tableau, SQL, and Python/R preferred
Work Schedule
• Flexible scheduling
• Must be available evenings & weekends.