About this role
<h6><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">As Product Manager for Customer Operations, </span></span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">you will own the strategy, reliability, and evolution of our customer service technology stack. This includes Salesforce as our core CRM, automation and self-service platforms, and telephony systems.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Your primary responsibility is </span><span data-ccp-parastyle="Normal (Web)">ensuring</span><span data-ccp-parastyle="Normal (Web)"> that</span><span data-ccp-parastyle="Normal (Web)"> these systems are robust, reliable, and scalable to support global customer service and fulfillment operations. You will also lead complex, large-scale </span><span data-ccp-parastyle="Normal (Web)">implementations,</span><span data-ccp-parastyle="Normal (Web)"> and migrations as part of our long-term platform strategy.</span></span> <span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">This role is critical to the success of Customer Operations over the coming years and requires strong ownership, technical fluency, and experience delivering change at scale.</span></span> <br> <br><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">What you will do</span></span></h6> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Act as product owner for Salesforce, ensuring it supports current and future operational needs.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Lead </span><span data-ccp-parastyle="Normal (Web)">selection</span><span data-ccp-parastyle="Normal (Web)">, implementation, and optimization of automation, self-service, and telephony platforms.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Define success metrics for systems performance and drive continuous improvement.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <h5><span data-contrast="none"><span data-ccp-parastyle="heading 2">Who you are:</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":160,"335559739":80,"335559740":240}"> </span></h5> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Deep experience with CRM platforms, including Salesforce.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Proven </span><span data-ccp-parastyle="Normal (Web)">track record</span><span data-ccp-parastyle="Normal (Web)"> leading complex, large-scale system implementations or migrations.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Strong understanding of customer service technology stacks, including automation and telephony.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Comfortable operating at both strategic and execution levels in complex, cross-functional environments.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Able to balance speed, stability, and long-term platform health.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <h5><span data-contrast="none">What you will get</span></h5> <ul> <li><span data-contrast="none">Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off. </span><span data-ccp-props="{"201341983":0,"335559740":257}"> </span></li> <li><span data-contrast="none">Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.</span><span data-ccp-props="{"201341983":0,"335559740":257}"> </span></li> <li><span data-contrast="none">Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.</span><span data-ccp-props="{"201341983":0,"335559740":257}"> </span></li> <li><span data-contrast="none">Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.</span><span data-ccp-props="{"201341983":0,"335559740":257}"> </span></li> <li><span data-teams="true">Compensation: We offer a competitive salary of <span data-contrast="none">based on relevant skills and experience.</span></span></li> </ul>