About this role
Key Responsibilities E-Commerce Business Management
• Deliver revenue, profitability, conversion, and customer experience targets across digital channels. • Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition. • Lead periodic business reviews and provide clear, actionable insights to senior leadership.
Strategic Initiatives & Transformation
• Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance. • Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs. • Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
Fulfilment & Customer Experience
• Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction. • Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels. • Support implementation of scalable fulfilment and operational solutions.
Analytics & Performance Management
• Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making. • Translate business insights into actions that improve growth, profitability, and operational efficiency.
Stakeholder Management
• Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal. • Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.