About this role
The Personal Loan Sales Manager is responsible for sourcing, acquiring, and managing personal loan business through branch referrals, customer walk-ins, and local market activities. The role focuses on achieving sales targets, delivering excellent customer service, and ensuring compliance with Kotak Mahindra Bank's policies and processes.
Key Responsibilities
• Drive personal loan sales through the assigned branch network. • Generate leads from existing bank customers, branch references, and external sources. • Achieve monthly and annual personal loan disbursement targets. • Build and maintain strong relationships with branch staff to increase customer referrals. • Conduct customer meetings and explain personal loan products, features, and benefits. • Ensure proper collection and verification of customer documents as per bank guidelines. • Coordinate with credit, operations, and underwriting teams for smooth loan processing. • Maintain high productivity and conversion ratios. • Cross-sell relevant banking products wherever applicable. • Monitor competition and provide market intelligence to management. • Ensure adherence to regulatory and internal compliance requirements. • Maintain customer satisfaction and promptly resolve customer queries.