About this role
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. Job Title: Senior Specialist – Cloud SRE Educations: Any Graduate Experience: 8 to 15years Location: Mumbai Key Skills: Experienced Senior SRE Engineer with 10-15 years of expertise in multi-cloud operations (AWS, Azure), reliability engineering, automation, and large-scale infrastructure management. Skilled in incident response, SLIs/SLOs, observability, CI/CD, IaC (Terraform/CloudFormation), cloud security, cost optimization, and architecting highly available and scalable systems. Strong customer leadership, problem-solving, and mentoring abilities with a focus on automation-first and resilience-driven engineering. Key Responsibilities:
• Customer Leadership & Collaboration
• Serve as the primary technical point of contact for assigned customer accounts.
• Provide regular updates and lead initiatives to improve customer environments.
• Be highly familiar with assigned accounts to make tactical decisions without escalation.
• Collaborate with customer development teams to align infrastructure with application requirements.
Incident & Problem Management:
• Lead incident response and postmortems, ensuring corrective and preventive measures.
• Be the Tier 3 escalation point for offshore/onshore SRE teams.
• Perform Root Cause Analysis (RCA) and validate work quality of Tier-2 engineers.
• Develop and maintain incident response plans for security breaches and operational incidents.
Reliability Engineering:
• Define and maintain SLIs/SLOs, track error budgets, and monitor alignment.
• Participate in architecture discussions for high availability, disaster recovery, and scalability.
• Integrate resilience patterns such as circuit breakers, retries, and bulkheading.
• Use chaos engineering / fault injection practices where applicable.
• Automation & Infrastructure as Code
• Automate infrastructure and operations tasks using Terraform, CloudFormation, AWS CDK.
• Build and maintain CI/CD pipelines with canary deployments and blue/green strategies.
• Implement automation workflows with AWS Lambda, Step Functions, Azure Functions.
Monitoring & Observability:
• Implement observability systems: Prometheus, Grafana, OpenTelemetry, ELK, Jaeger.
• Configure proactive monitoring and alerts using AWS CloudWatch / Azure Monitor.
• Ensure visibility into metrics, traces, and logs for troubleshooting.
Cloud Infrastructure Management:
• Provision and manage VMs, storage, networking, VPNs, and ExpressRoute/Peering.
• Manage patching, backups, encryption, decryption, and image management.
• Optimize performance and cost via rightsizing, autoscaling, and reserved instances.
• Manage identity and access controls (AWS IAM, Azure AD, RBAC).
Security & Compliance:
• Implement and enforce security best practices across multi-cloud environments.
• Ensure compliance with GDPR, HIPAA, and industry regulations.
• Conduct regular audits and compliance reporting.
Mentoring & Knowledge Sharing:
• Coach and mentor Tier 2 and junior SREs.
• Conduct reliability-focused design reviews.
• Maintain up-to-date documentation, runbooks, and SOPs.