About this role
A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity.
• Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
• System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
• Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
• Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference • Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.
• Soft Skills: Strong customer service orientation, clear communication, and logical problem-solving.
Graduate