About this role
Job summary
To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the Hub Call centre and all related administration functions, under the lead of the Office Manager/Assistant Service Manager and Service Manager.
Main duties of the job
To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure.To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.
To be fully competent in all administration functions required by the London Breast screening Administrative Hub.All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others' work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.
To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets.Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary.To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Previous applicants need not apply.
Job description Job responsibilities
Please see attached job description for more detail around main responsibilities and specification requirements
Person Specification
Royal Free World Class Values Essential
Demonstrate ability to meet the Trust values
Education & professional qualifications Essential
5 GCSE's or equivalent Key skills level 2 in Literacy or equivalent
Experience and Knowledge Essential
Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances Experience of undertaking detailed, intensive work in a busy administrative environment Experience of using information technology such as Word and Excel in work-related activities Demonstrate awareness of issues around confidentiality Ability to work independently and under pressure Good knowledge of Microsoft systems including word, excel and outlook
Desirable
Supervisory and administrative training experience Working knowledge of the NHSBSP
Skills and aptitudes Essential
Good organisational skills Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches Able to sustain meticulous attention to accuracy and detail Good level of verbal and written communication Good interpersonal and listening skills Able to handle difficult and distressing situations effectively Able to prioritise own workload to set and meet deadlines Able to compose correspondence and reports Able to work as part of a team Punctuality
Desirable
Able to present information to others Able to influence, advise and motivate others
Personal qualities and attributes Desirable
Good knowledge of the NHS breast screening programme Good knowledge of the National Breast Screening System (NBSS)
Others Essential
Light Physical work Motivated and Independent Good Team Player Flexibility
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Edgware Community Hospital
Deansbrook House, Deansbrook Road
Edgware
HA8 9BA
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)