About this role
Job summary
The Legal Services Apprentice will work alongside and take direction from members of the Legal Services Team. The main focus of the role is to provide administrative assistance and support to the team.
Apprenticeship eligibility:
An Apprentice:
Cannot already be on an Apprenticeship or any Government funded training,
Cannot have a qualification at the same or higher level in the same vocational area.
Eligible for funding:
Has been a UK resident for 3 or more years, or
Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:-
Apprenticeship funding rules 2025 to 2026 (publishing.service.gov.uk)
**Please note from 1st April 2026 the apprenticeship salary will be as below**
Year 1 of Apprenticeship:Any age = £8.00/hour Year 2 and subsequent years:National Minimum Wage for ageUnder 18 = £8.00/hour18 - 20 yrs. = £10.85/hour21 + yrs. = £12.71/hour
Main duties of the job
In this role the Legal Services Apprentice will gain experience in basic administrative roles by providing support for the Access to Health Records team and Claims (Clinical Negligence, Employee Liability, Public Liability and Compensation and Losses). The role will include inputting of Subject Access Requests (SARs) onto Datix, taking telephone calls and messages where appropriate, writing letters using a template, and will develop their skills, knowledge and competence in data analysis and presentation. The role will support achievement of the Level 2 Diploma in Customer Service Practitioner Apprenticeship.
This will be supported through on the job training, guidance and supervision, attendance at relevant training sessions provided by the Trust and the Training Provider and assessment in the workplace.
About us
You will be working within our Legal Team, in an exciting and fast paced working environment dealing with claims, requests for data disclosure and a disparate range of legal enquiries associated with all aspects of NHS services.
The post holder will be supported by the Legal Services Manager and the Head of Legal Services.
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications Essential
4 GCSEs or equivalent A*-C (including Maths and English Language)
Desirable
IT skills demonstrated through a formal qualification
Knowledge Essential
Basic working knowledge of Microsoft Word, Excel and Outlook
Desirable
Microsoft packages, e.g. Access and PowerPoint
Experience Desirable
Customer service experience, dealing with people on the telephone and face to face Teamwork
Skills and abilities Essential
Work with limited supervision, seeking advice where necessary Follow instructions High level of accuracy and attention to detail Work by Trust values Caring and compassionate Ability to cope with challenging behaviour Prioritise Good communication Good understanding of confidentiality
Desirable
Ability to work unsupervised
Other Essential
Commitment to completion of qualification Self-development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address The Princess Royal Hospital, Telford
Telford
TF1 6TF
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)