About this role
Job summary
St Margaret's Hospice Care has a fantastic opportunity for a Clinical Administrative Support to join our team.
Your work behind the scenes will play a vital part in enabling our clinical teams to focus on delivering the best possible care.
Location: YeovilSalary: £10598.19 per annumWorking pattern: Part time, 15hours per weekContract: Permanent
Although based in Yeovil, there may be opportunity to work cross county and occasionally at home. We can also consider flexibility around working pattern and spread across the week.
Main duties of the job
As our Clinical Administrator, you will support our dedicated Lymphoedema team, helping us to provide patient-centred care every day.
Your day-to-day work will include:
Providing timely responses to scheduling, referral and appointment queries,Updating spreadsheets and databases,Managing the patient record system,Co-ordinating clinics and organising patient appointments,Processing orders and invoices.
About us
Be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families.
If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.
Holiday entitlement
33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Ability to buy and sell annual leavePension scheme
NHS employees eligible to continue with their NHS pension scheme* Non-NHS employees will receive 6% employer and 5% employee contribution.Award-winning Employee Assistance Programme for you and your family offering:
Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and adviceAnd more
Life assurance cover 2x salary Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity leave* Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities*Eligibility criteria applies
Job description Job responsibilities
To respond promptly, efficiently and professionally to all types of referrals to the service, dealing with interruptions to planned tasks, and re-prioritising own workload at short notice. To liaise with internal and external colleagues in processing referrals and answering general enquiries regarding access and referrals to the service. To promptly and accurately record and maintain referrals, deaths and discharges on the SystmOne database system. To book appropriate patient appointments according to the triage completed by the clinical team. To arrange regular team meetings, booking rooms, preparing agendas, and as needed taking, writing up and distributing minutes. Contributing to meetings where appropriate. To provide administration support to the wider multi-disciplinary team for the efficient running of the service, including processing Lymphoedema requirements, typing of correspondence and documents, organising patient appointments, maintaining stats, booking transport, recording patient phone calls, filing, photocopying and distribution. Ordering and processing of lymphoedema hosiery and consumables, filing, recording and processing invoices prior to passing to lead lymphoedema specialist for approval. Cover and support the rest of the administrative team with their workloads and absence cover including reception duties. This may also include cover in other hospice sites. Participate in the orientation and induction of new staff including training in administration procedures and equipment as required. To identify, propose, facilitate implementation and maintenance of systems that improve and help in the administration of the service and maintain records of activity, including the creating, formatting of database/spreadsheets and the retrieval of information that may require some analysis.
Person Specification
Education and Qualifications Essential
Educated to GCSE (grade A-C/ 9-4) or equivalent, including Maths and English
Desirable
Willingness to undertake any courses offered in order to improve knowledge of work of Hospice
Self Awareness Essential
Committed to self-development Uses initiative and is resourceful Conscientious, reliable and punctual Enthusiastic and proactive Positive attitude towards equal opportunities and towards working in a multicultural environment
Working with others Essential
Excellent communication skills, both verbal and written. Good interpersonal skills, including negotiation and persuasion Shows empathy and presents a calm, caring, courteous and compassionate manner Discrete and aware at all times of confidential nature of work Deal with routine information requiring tact or persuasive skills Able to communicate with a wide range of people including the Multi-Disciplinary Team, District Nurses, Community Clinical Nurse Specialist, patients and distressed relatives
Desirable
Previous experience in customer service role Ability to deal with patients in sometimes difficult situations
Outcome and Results Essential
Ability to manage one's own time and successfully deal with conflicting priorities Ability to work well under pressure Ability to work independently and as part of a team
Leading in your area Essential
Recent office and administrative experience in a busy environment Excellent computer skills and good knowledge of Microsoft office software packages including Word and Excel, email and the internet Experience of accurate data input Knowledge of simple statistical techniques
Desirable
Previous experience working in health/social care experience Experience of taking minutes at meetings Previous experience of order and invoice processing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Margaret's Somerset Hospice
Address St. Margarets Hospice
Little Tarrat Lane
Yeovil
Somerset
BA20 2HU
Employer's website https://www.st-margarets-hospice.org.uk/home-page (Opens in a new tab)