About this role
Job summary competitive salary plus Commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local
Main duties of the job Barchester Healthcare is seeking a Customer Relationship Manager to join their care home team in Guildford. The successful candidate will be a professional sales expert focused on increasing home occupancy. Working with an exceptional management team, the role involves deploying diverse sales and marketing strategies, managing enquiries, enhancing the digital presence of the home, and engaging with the local community. Barchester is noted for its high-quality care services across the UK and provides a competitive salary plus commission alongside additional rewards. Responsibilities include managing enquiries for improved conversion rates, leveraging excellent communication skills, and proactively networking. Applicants should have proven sales and marketing experience, analytical skills for platforms like Salesforce, be self-motivated, and hold a full UK driving license.
About us Barchester Healthcare is a leading care provider in the UK, known for offering exceptional quality care across its various facilities. The company prides itself on its focus on residents' well-being, aiming to provide industry-leading standards of care. With a robust presence in the healthcare sector, Barchester operates a range of care homes and hospitals with services designed to meet diverse care needs. The organisation offers an environment that values respect and appreciation for its staff, promoting career growth through supportive management. Barchester also ensures its employees have access to wellbeing support and a host of leisure discounts, reinforcing its commitment to a positive working atmosphere.
Job description Job responsibilities
competitive salary plus Commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.7766
Person Specification
Qualifications Essential
Proven sales and marketing experience, preferably in healthcare; Ability to analyze data on Salesforce or similar CRM; Self-motivated and target-driven; Excellent interpersonal and professional qualities; Proficient in Microsoft Office (Excel/PowerPoint); Full UK driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Guildford
GU3 3FF
Employer's website https://www.barchester.com/ (Opens in a new tab)