About this role
Job summary
Dental Booking Officer
37.5 hours per week
Permanent
£25,272 per annum
Closing Date: Friday 5th June 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
**PLEASE NOTE: We are unable to provide visa sponsorship for this role.**
Main duties of the job
To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. The post holder will work within a small team within the Booking Office, providing a comprehensive efficient and effective appointment booking service for Warwickshire Special Care Dental Service outpatient and day case appointments, in order to meet the Trust and local patient waiting time targets. To provide an admissions service from within the booking team and to be responsible for management of own workload. The post holder is required to develop and maintain an up-to-date knowledge of all services to enable the post holder to deal with problems, cases and related queries.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job description Job responsibilities
The post holder will be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service. Exchange information with patients/carers/guardians and staff on admissions, transfer and discharge of patients both verbally and in written format. Communicating with anxious patients, dental phobic and patients with cultural or language differences. Liaise regularly with clinical staff to establish future clinic profiles ensuring that demand is met and to maintain a consistent volume of new patient slots. This will involve blocking sessions and reserving appointment slots according to clinical requests. Close liaison with all disciplines of staff, both internal and external, i.e. admin and clerical staff, clinical staff, nursing staff, and communication will be necessary with general practitioners and patients/carers. This may also include direct face-to-face contact. The post holder will support the service on national booking projects, i.e. 18 weeks wait. Booking appointments within the specified guidelines for all patients, adhering to the booking system (i.e. partial/full booking) and Government targets and requirements. Meeting performance standards relating to the answering of calls and related tasks within the service. This will involve answering the telephone in a courteous and pleasant manner, within the agreed times, at all times and to deal professionally with all queries in line with service guidelines and action them accordingly. Ensuring all referral letters are registered on the R4 system within 24 hours of receipt within office. The post holder will be responsible for collecting missing demographic details and contacting the referring practitioners or patient directly to complete the registration. This is important to ensure all patients are booked within government waiting times to ensure breaches of targets do not occur. Required to use judgement when booking patients in chronological order and escalating to the Booking and Access Team Leader for resolution. Ensuring that all the operational procedures and codes of conduct are clearly adhered to and updated appropriately in line with guidance from the Booking and Access Team Leader. **PLEASE NOTE: We are unable to provide visa sponsorship for this role.**
Person Specification
Experience and Knowledge Essential
Excellent communication skills Excellent organisational skills
Desirable
Previous administration experience Previous Customer Service experience, working within a customer focused setting Good attention to detail
Qualification(s) and Professional Training Essential
Competent user of MS Word, Excel and Access
Desirable
Minimum of 4 GCSE's or equivalent, to include English Language and Mathematics.
Skills and Abilities Essential
Ability to work as a member of a team Ability to follow tasks through to completion Ability to work under pressure
Desirable
Microsoft Office Specialist Training (MOST) or equivalent knowledge and experience Ability to use own initiative to prioritise workload in a methodical approach to work Ability to suggest and implement new procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name George Eliot Hospital NHS Trust
Address Warwickshire Special Care Dental Service, Whitnash Lodge, Leamington Hospital
Heathcote Lane
Warwick
CV34 6SR
United Kingdom
Employer's website http://www.geh.nhs.uk/ (Opens in a new tab)