About this role
Job summary
The Department of Neurosciences is looking to recruit an experienced and enthusiastic Patient Pathway Manager to deliver strategic, operational and performance based improvements within our Neurology and Stroke services. Working with both clinical and non-clinical colleagues you will ensure that services are delivered within available capacity using all resources at your disposal and for the benefit of all key stakeholders and service users.
You will have proven experience in managing a diverse team of administrative staff and wide, detailed knowledge of RTT, Cancer and Diagnostic pathways within secondary care. Knowledge of Stroke pathways is also desirable. A significant part of this role will be to provide a strategic overview of all specialties within Neurosciences whilst planning for any periods of recovery within set performance metrics.
You will have a strong character and be able to influence decisions within the team to ensure that patients are seen and treated within a timely manner. You will have experience and knowledge in correct escalation processes and be confident in resolving issues within the services.
This is an excellent opportunity for you to play a huge role in establishing robust systems and strategic improvements for patients who have been referred for specialist advice and intervention.
We would welcome applicants who have middle management experiences and working knowledge of patient pathways and are looking to progress further in their career.
Main duties of the job
The Patient Pathway Manager will work in partnership with the General Manager, managing a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.
Works with the General Manager, with a focus on delivery of RTT and Cancer constitutional standards, to support the wider strategic development of the service by providing both operational business support in the development and implementation of the Care Group's strategic objectives.
The Patient Pathway Manager will lead a team of administrative staff in the delivery of elective and non-elective care pathways and will be responsible for
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.
They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.
We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications Essential
oDegree Level education or equivalent experience
Skills/ Abilities Desirable
oKnowledge of PAS
Experience/ Knowledge Essential
oProven experience in an NHS Operational Role at Band 6 or above oGood knowledge of 18 week and cancer pathways oExperience in managing Medical and Admin & Clerical staff
Desirable
oKnowledge of SSNAP
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Barking, Havering and Redbridge University Hospitals NHS Trust
Address Queen's Hospital
Rom Valley Way
Romford
RM7 0AG
Employer's website https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)