About this role
Job summary
We are seeking a dynamic and experienced Clinical Services Manager to join our team.
This is a key leadership role and the post-holder will oversee the delivery of high-quality clinical services including community imaging services for NHS contracts and private services and private healthcare services, ensuring excellence in patient care and compliance with regulatory standards.
The role would suit an experienced Business/Practice Manager or Clinical Services Manager with previous experience in a healthcare organisation. The postholder will be responsible for ensuring the efficient day to day running of services whilst supporting service development, improving patient access and driving sustainable growth across both our NHS and private healthcare services. You will lead and support a multidisciplinary team, driving innovation and continuous improvement in community healthcare.
We are particularly interested in applicants who have strong leadership and people management skills and can demonstrate experience in improving service delivery, developing new healthcare services, or supporting business growth within a clinical environment.
Main duties of the job
The postholder will support the safe, effective and patient-centered delivery of services for both NHS and private patients, including diagnostics, private GP services and Specialist Consultant clinics. The role requires strong leadership, service improvement capability, regulatory compliance oversight and close collaboration with clinical and non-clinical teams.
This is a key leadership role responsible for the day to day operational management of the organisation whilst identifying and developing opportunities across NHS and private services.You will work closely with the Clinical and Executive team to improve performance, enhance patient experience and support strategic growth.
Monitor and evaluate service performance, ensuring key performance indicators are met.
Support the expansion and development of new clinical services and pathways.
Support the interface between primary and secondary care services.
Deliver business cases and SOPS to support further expansion of the services provided.
Support and promote a strong culture of clinical governance, quality improvement and patient safety, ensuring compliance with CQC standards, NHS contractual requirements, Information Governance standards.
Monitor quality indicators, patient outcomes, complaints and feedback.
Support continuous improvement in patient satisfaction and experience
Manage clinic performance on patient access, utilisation, service efficiency ensuring all KPIs are met.
About us
Kleyn Healthcare is a forward-thinking and expanding healthcare provider committed to delivering high-quality, patient-centered services across both NHS and private sectors. Our focus is on providing accessible patient-centered care supported by modern facilities and innovative service models.
We are committed to continuous improvement, staff development and delivering excellent patient outcomes. This is an exciting time to join our organisation as we expand our diagnostic and private healthcare services.
We work in collaboration with local NHS organisations, supporting health and wellbeing within the communities we serve.
Expanding service development to now offer additional healthcare services for Specialist Consultants and GPs in the private sector is developing rapidly to meet the needs of the users of this service.
What We Offer:
Competitive Salary6 Weeks Annual LeaveHealthshield membershipNEST PensionOpportunities for professional development and career progression.A supportive and inclusive working environment.Flexible working options to promote work-life balance.
Job description Job responsibilities
The Role:
The postholder is responsible for the operational management, quality assurance, governance and day to day delivery of clinical services across the NHS and private healthcare services provided.
The postholder will support the safe, effective, efficient and patient centered delivery of services. The role requires strong leadership, serivce improvement capability, regulatory compliance oversight, and close collaboration with clinical and non clinical personnel.
The postholder will ensure services operate in line with regulatory requirements, contractual obligations, organisational objectives and high standards of patient care and experience.
Key Responsibilities:
Operational Management
Oversee the daily operational delivery of our healthcare servicesEnsure services are delivered safely, effectively, and in accordance with organisational policies and procedures.Monitor clinic utilisation, patient flow, capacity and operational performanceSupport the expansion and development of new clinical services and pathwaysCoordinate clinical rotas and staffing requirementsEnsure effective management of clinical environments, equipment and facilities.
Clinical Governance and Quality
Support and promote a strong culture of clinical governance, quality improvement and patient safetyEnsure compliance with CQC standards, NHS contractual requirements, information governance standards, infection control and prevention requirements, safeguarding procedures.Lead on incident reporting, investigations, audits and action plans.Monitor quality indicators, patient outcomes, complaints, compliments and feedback.Support implementation of clinical policies, SOPS and risk management processes.
Patient Experience
Ensure high standards of patient care and customer service for all patients, NHS and privateManage patient concerns and complaints professionally and effectivelyPromote equitable, accessible and patient centered servicesSupport continuous improvement in patient satisfaction and experience.
Leadership and Team Management
Provide leadership and operational supportLine manage designated staff where appropriateSupport recruitment, onboarding, training, appraisals and performance management processesFoster a positive, collaborative and accountable working culturePromote staff wellbeing, engagement and continuous professional development
Service Development and Improvement
Identify opportunities for service improvement, innovation and efficiency.Support implementation of new technologies, pathways and service modelsContribute to business growth initiatives for private healthcare servicesParticipate in strategic planning and operational development projects
Stakeholder Management
Build effective relationships with NHS Commissioners, GP Practices, Consultants and Clinicians, External Providers, Insurance Companies, Regulatory Bodies, Patients and Service UsersRepresent the organisation professionally in meetings and partnershipsInformation and Data ManagementEnsure accurate clinical and operational reportingSupport data quality, confidentiality and GDPR complianceUse performance data to drive operational improvements and decision making.
General
Work within organisational policies and professional standardsMaintain confidentiality at all times.Participate in mandatory training and professional developmentUndertake any other reasonable duties appropriate to the role
Person Specification
Experience Essential
Experience managing healthcare services in NHS, private healthcare or community healthcare setting. Experience overseeing operational delivery of clinical services. Experience in clinical governance, quality assurance and risk management. Experience handling complaints, incidents and service improvement initiatives Experience working with healthcare standards and compliance standards Strong leadership skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal abilities. A commitment to improving community health outcomes and patient experience.
Desirable
Experience supporting private GP or specialist consultant services. Experience in service mobilisation or healthcare business growrth Experience within community diagnostics services
Qualifications Essential
Degree level qualification or equivalent experience in healthcare management, healthcare administration, allied health profession or related field.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Kleyn Healthcare Ltd
Address 5 Allen Street
Warrington
WA2 7JD
Employer's website https://kleynhealthcare.co.uk/ (Opens in a new tab)