About this role
Job summary
HOSMS Primary Care Network have an exciting opportunity for a Fixed Term Maternity Cover Health and Wellbeing Team Lead & Health and Wellbeing Coach to join their established and successful PCN Health and Wellbeing Team. This service has been delivering high-quality health and wellbeing support for over five years across Honiton Surgery, Coleridge Medical Centre, and Sid Valley Practice, including Health and Wellbeing Coaching, Social Prescribing, Group Work, Signposting, and Staff Wellbeing initiatives.
Main duties of the job
The successful candidate will play a key leadership role within the team, supporting the coordination and ongoing development of services across the PCN while also delivering direct patient-facing interventions. They will provide guidance and support to team members, contribute to service planning, and help ensure consistent, high-quality, and person-centred care across all sites. HOSMS PCN will provide structured support, including supervision and mentorship, to enable success in both the leadership and coaching aspects of the role.
About us
We are the lead practice for our PCN, working collaboratively with two other practices, Sid Valley Practice and Coleridge Medical Centre. We have developed a wide range of PCN teams and roles, including, Health and Wellbeing Team, First Contact Physiotherapists, Clinical Pharmacists and Pharmacy Technicians. Honiton Surgery has a highly committed and friendly team of GP Partners. Salaried GPs, Advanced Nurse Practitioner, Allied Health Professionals, Clinical Pharmacists, Practice Nursing Team and Clinical Research Team. We have a reputation for providing excellent care to our 18,000 patients and are rated Good by the CQC.
Job description Job responsibilities
We are looking for a friendly, approachable, and proactive individual who is passionate about improving health outcomes and supporting others. The successful candidate will demonstrate strong leadership potential, excellent communication skills, and the ability to work both autonomously and collaboratively. Experience in supporting a range of mental and physical health needs, alongside an ability to guide and support colleagues, will be essential for this role.
For full details of the role, please see the attached job description.
Provide day to day leadership, supervision and support to the Health and Wellbeing Coaching team and the Social Prescribing Link Worker, working closely with the Service Lead and Clinical Lead. Manage,allocateand prioritise the team caseload alongside your own, ensuring individuals receivetimely,appropriateandpersoncentredsupport. Oversee the effective delivery of all Health and Wellbeing services, including 1:1 coaching, social prescribing, group interventions, social media activity, staff wellbeinginitiativesand signposting. Ensure the teamoperatesefficiently across all three HOSMS PCN practices,maintainingconsistent service standards andequitableaccess. Ensure robust systems are in place for the collection,monitoringand reporting of service data, including preparation of regular reports for team meetings, PCN boards and annual reviews.
Support team members with ongoing project reporting,evaluationand continuous improvement activities.
Oversee referral pathways,triageand assessment processes, addressing any concerns in collaboration with managers and clinical leads.
Liaise with the relevant safeguarding leads at all three practicesregardingany safeguarding concerns, ensuringtimelyescalation and adherence to local and national safeguarding procedures. Attending safeguarding meetings whenappropriate.
Identifyopportunities for service development, innovation and partnership working to enhance the health and wellbeing offer across the PCN.
Work as part of a multidisciplinary,multiagencyteam to promote the role of health coaching and social prescribing within primary care.
Attend fortnightlymultiagencymeetings to present and discuss complex cases, contributing to shareddecisionmakingand coordinated care planning.
Supportnew staffinductions by providing information about the service and referral processes, ensuring practice teamsremaininformed about referral pathways and service updates.
Promote and raise awareness of the Health and Wellbeing service, particularly among communities who may face barriers to access.
Maintain positive working relationships with local VCSE organisations, attending networking meetings whererequiredand ensuring referral pathwaysremaincurrent and effective.
Triage and assess patients under the guidance of the PCN Clinical Lead
Manage and prioritise a patient list
Provide 1:1 health coaching interventions both in practice and virtually for patients identified as having mild to moderate mental health needs, physical health needs or requiring support with behaviour change to improve their health.
Use a non-judgemental, strengths and recovery based approach which considers the person as a whole when addressing their health issues
Use a number of tools to empower patients to take control of their own health
Provide interventions such as coping skills, self-management and education relevant to the individual
Coach and motivate patients through multiple sessions to identify their needs, set goals and support them to achieve their personalised health and care plan objectives.
Facilitate group health coaching interventions such as HOPE Programme
Encourage patients to actively participate in their recovery journey using a working knowledge of community assets, increasing their ability to access and utilise community support offers
Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and to live independently
Increase patient motivation to self-manage and adopt healthy behaviours
Refer people back to other health professionals within the PCN when appropriate
Support personal choice and positive risk taking whilst ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses
Work in partnership with the social prescribing service to connect patients to community-based
Network with VCSE organisations to support collaborative working and increase support offerings for individuals.
Undertake project work alongside triage and maintenance of a 1-2-1 caseload.
Communicate information in a way that makes it relevant and understandable for service users and carers, working in line with practice standards and operational policies.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the surgery Health & Safety Policy, the surgery Health & Safety Manual, and the surgery Infection Control policy and published procedures. This will include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with surgery policies and procedures, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights The post-holder will participate in any training program implemented by the Surgery as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Undertake regular reflective practice and engaging with supervision to support own professional development. The post-holder will strive to maintain quality within the SurgeryAlert other team members to issues of quality and risk Assess own performance and take accountability for their own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet the patients needs Effectively manage own time, workload and resources Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly For full details of how we manage and protect your data, please refer to our Privacy Notice available on our website: www.honitonsurgery.nhs.net.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy early. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Important: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application.
Person Specification
Experience Essential
Experience of working as part of a team Experience contributing to the development or improvement of services, pathways or projects. Experience providing 1:1 health and wellbeing coaching or similar personalised care interventions. Demonstrable leadership skills gained within a health, wellbeing, social care or community setting. Working with vulnerable adults. Experience supporting individuals to improve their health and wellbeing. Experience of delivering lifestyle changes interventions.
Desirable
Experience formally supervising or line managing staff, volunteers or students. Experience leading a team or service within a health, wellbeing or social care environment. Experience working in primary care, community health or VCSE organisations. Experience delivering group sessions, workshops or community based interventions. Experience using clinical systems (e.g., EMIS, SystmOne).
Skills Essential
Strong ability to communicate complex and sensitive information clearly and effectively across all levels, via telephone, email, and face-to-face interactions. Excellent time management and organisational skills, with the ability to prioritise workload and meet deadlines. Proven ability to work both collaboratively as part of a team and independently using own initiative.
Desirable
Processing skills, including the use of emails and the internet, to create simple plans and reports. Previous experience working on SystmOne (or similar clinical systems). Good understanding of social prescribing. Ability to design and deliver group sessions or workshops. Skills in partnership building and community engagement.
Qualifications Essential
Educated to GCSE level or equivalent Qualified from appropriate health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide
Desirable
Degree level qualification in a relevant field (e.g., psychology, health sciences, public health, social care). Leadership qualifications
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Honiton Surgery
Address Marlpits Lane
Honiton
Devon
EX14 2NY
Employer's website https://www.honitonsurgery.nhs.uk (Opens in a new tab)