About this role
Job summary
Outpatient Receptionist Scheduler
Department Patient Access
Band 3 £25,760 - £27,476 Per annum, pro rata
Hours: 20 per week Evenings, all MKUH roles will be considered for flexible working
? Be the Smile That Makes a Difference ?
Got a warm, welcoming smile and the kind of communication skills people remember? Good--because we're looking for someone exactly like you.Join our exceptional outpatient reception team on a Fixed Term Contract for Maternity Cover and become a face of patient care across our services.This isn't just a desk job. You'll be the heartbeat of our reception areas--greeting patients, guiding them, and making every interaction count across 15+ locations, including Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.
What you'll bring:o A naturally friendly, confident presenceo Communication skills that actually connect with peopleo A mindset that lives our values: We Care. We Communicate. We Contribute. We Collaborate.
o Hours: Monday to Friday, between 15:00 - 20:00This role gives you variety, responsibility, and real human connectionWe look forward to hearing from you!
Please note that we are not able to offer sponsorship for this role
Interview w/c 08 June 2026
Main duties of the job
You will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
You will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.
You will work consistently to provide high quality customer service and will be always professional.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description Job responsibilities
Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUHs Patient Access Policy.
Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
Central Booking Office
Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
Reception
Greet patients and other visitors professionally.
Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
Please refer to the Job Description for further details
Person Specification
Qualifications & knowledge Essential
Good general education including English at GCSE (Grade C or above) or equivalent Good standard of spoken English Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience Working in a busy environment dealing with peaks of high workload Understanding of confidentiality in the workplace
Desirable
ECDL qualification or equivalent Knowledge of Waiting list procedures Knowledge and understanding of medical terminology Knowledge of NHS Administration systems Knowledge of Data protection Act 1998 Working knowledge of the local Patient Access Policy Understanding of NHS plan and waiting targets
Experience Essential
Customer care work experience or previous clerical experience Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems Clerical experience in a healthcare environment
Desirable
Experience of transcribing dictation or copy typing
Skills Essential
Excellent word processing skills / computer skills Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. patients, public and visitors Good administrative skills Strong organisational skills with ability to prioritise Good attention to detail Ability to make decisions using own initiative
Personal & people development Essential
Willingness to undertake training sessions to develop self and improve service provided to patients
Communication Essential
Effective verbal and written communication skills Good telephone manner Good all round communication skills Good customer service skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust
Address Outpatient Receptionists (Dept)
Milton Keynes
MK6 5LD
Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)