About this role
Bilingual Technical Support L1 - Hybrid Chihuahua - Complejo Industrial Chihuahua We are looking for a Bilingual IT Support Technician with experience in first-level technical support, end-user assistance, and physical infrastructure maintenance. You will join an IT team on a long-term project, resolving incidents and working with technologies such as Microsoft 365, Active Directory, networking, and diagnostics on Fortinet equipment. Key Responsibilities: Provide first-level technical support to end users to resolve connectivity, computer equipment, and peripheral issues. Provide on-site physical support for servers and network equipment, acting as direct support for remote engineering teams. Log, categorize, and escalate incidents using ticketing management systems. Execute user onboarding and offboarding processes, managing equipment configuration and collection. Essential Requirements: Advanced English level, essential for providing support and writing service tickets. 4 years of verifiable experience in technical support or IT Help Desk. Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support. User account management through Active Directory or Microsoft Entra ID. Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN) and basic diagnostics on Fortinet equipment. Soft skills: proactive profile, team-oriented approach, and high problem-solving capacity We offer a project for an indefinite term, hybrid work model with 3 days on-site and 2 days remote, under a 100% payroll scheme. Schedule: 9:00 AM - 6:00 PM If you have a passion for technological innovation and want to be part of a dynamic team, we want to meet you! For more information, review the full job description and apply here.