About this role
Amazon is looking for an SVS ISM Team Lead to manage a team of Instock managers. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders. Key job responsibilities Nesta posição, você irá gerenciar fornecedores de alta complexidade, trabalhando com autonomia para entregar o serviço. Você também será responsável por projetos de médio a alto impacto, atingindo especialistas de Supply Chain SVS em várias categorias de produtos e implementando melhorias de processos escaláveis para todo o varejo da Amazon.