About this role
If you are looking for an opportunity to solve deep technical problems and build innovative AI-powered experiences in a fast-paced environment while working with smart, passionate software developers, this might be the role for you. Within the Transportation Technology and Services organization, Aspen is building the future of intelligent operations for Amazon Relay. Our mission is to develop Relay Assistant (Relay Compass) — an AI-powered operating system that helps carriers manage freight operations through conversational, proactive, and agent-driven workflows. We believe the next generation of logistics software will move beyond static workflows and dashboards toward intelligent assistants that understand context, reason across systems, and help carriers make better operational decisions in real time. Aspen combines advances in large language models, agentic AI, voice experiences, orchestration frameworks, and deep transportation domain integrations to simplify the complexity of middle-mile logistics. Our vision is to create a trusted, intelligent companion for carriers that can assist with everything from load discovery, fleet operations, and disruption management to support, coaching, and workflow automation. By embedding AI directly into the Relay experience, we aim to reduce operational friction, surface actionable insights proactively, and enable carriers to focus on growing their business while delivering safely and reliably for Amazon. Our team is pioneering new capabilities across conversational AI, multi-agent systems, memory and context management, voice interfaces, evaluations, guardrails, experimentation frameworks, and real-time operational intelligence. We work closely with partner teams across Amazon to build scalable, secure, and highly reliable AI systems that can operate at Amazon scale. Our team is actively seeking motivated and multi-talented individuals who are passionate about reinventing transportation and logistics through applied AI and large-scale distributed systems. About the team Please go through https://w.amazon.com/bin/view/RSPT/RCS/ASPEN/