About this role
Are you looking for a challenge? Would you like to use your engineering background to join the team building software applications that improve the global workplace? We're looking for talented and driven individuals to join us. Your problem-solving skill has a direct impact on people and will impact our customers directly! This job requires you to constantly hit the ground running, and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High-impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Key job responsibilities Primary responsibilities include building automations, troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes, and documentation of our systems.