About this role
Job summary
Provide comprehensive administrative and secretarial support to the Primary Care Team.
To facilitate the delivery of the primary care services and to enable it to function effectively and to support the expansion of this critical support service.
This will involve undertaking administrative and clerical duties to assist with the co-ordination, day-to-day organisational processes to ensure effective teams and safe delivery of services
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder is expected :
Provide comprehensive administrative and secretarial support to the Primary Care Team which will include managing diaries, emails and compose routine letters, memos and emails on daily basis.
Provide quality administrative and secretarial support to a range of Primary Care Services and making full use of available technology.
Plan and prioritise own workload and re-adjust meeting arrangements, deal with conflicting diary appointments and use own judgement to make alternative plans and meeting arrangements for the Primary Care Team.
Act as first point of contact for salaried staff, independent contractors and patients in relation to queries regarding a range of Primary Care Services.
Liaising with members of the public and dealing with potentially sensitive information in relation to patient queries about Primary Care Services. Patients are often elderly, and there are barriers to communicating with them which requires tact.
Assist in the maintenance and update team training programmes and rotas, and where necessary ensuring distribution to line managers.
Further information in full Job Description.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
We listen, learn, and improve
We treat everyone with respect
We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge Essential
NVQ Level 3 or possess equivalent level of knowledge and experience. 5 GCSE's or equivalent level of knowledge and skills. Fully conversant with all Microsoft Office software. Knowledge of office procedures. Demonstrate a sound knowledge and understanding of confidentiality. Clear knowledge of the importance of Health & Safety Regulations in the workplace.
Desirable
Knowledge and understanding of working with guidelines, policies and procedures. Knowledge and understanding of Primary Care.
Experience Essential
Previous NHS experience. Knowledge of office practices and able to establish new processes. Ability to work independently.
Desirable
Experience of working in Primary Care environments.
Circumstances Essential
Able to travel to UHB community sites in a timely manner.
Other Essential
Light physical duties
Personal Qualities Essential
Flexible approach to work Remain calm under pressure. Ability to work as part of a team or as an individual using personal initiative to resolve problems.
Desirable
Ability to work to deadlines.
Aptitude and Abilities Essential
Excellent communication and customer care skills and a good telephone manner. Good organisational and time management skills. Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
Desirable
The ability to speak or learn Welsh to a satisfactory level.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cwm Taf Morgannwg University Health Board
Address Kier Hardie Health Park
Aberdare Road
Merthyr Tydfil
CF48 1BZ
Employer's website https://joinctm.wales/ (Opens in a new tab)