About this role
Job summary
As a care coordinator, you will be the first point of contact for our practice, welcoming patients, managing appointments and supporting the smooth day-to-day running of our busy surgery.
Main duties of the job
We are seeking a friendly, organised and professional GP care navigator to join our team. As the first point of contact for patients, you will deliver a welcoming and efficient service both in person and over the phone. Your responsibilities will include booking and managing appointments, responding to patient enquiries, updating records and providing general administrative support to the clinical team.
The successful candidate will demonstrate excellent communication skills, a calm and compassionate approach, strong attention to detail and the ability to work effectively under pressure in a busy practice environment.
Previous experience in a GP setting is essential.
About us
Bexley Group Practice is a forward thinking and innovative GP Practice serving over 14,000 patients across our main surgery in Welling and branch site in Belvedere. We are proud high achievers in QOF, IIF and GP Premium schemes, reflecting our commitment to delivering high-quality patient care and continuous improvement.
We have a strong multidisciplinary team comprising GPs, Advance Clinical Practitioner, Physician Associate, Clinical Pharmacist, Practice Nurse, Nursing Associate and a Phlebotomist. Our clinical staff are supported by an experienced secretarial team, care coordinators and care navigators, enabling a collaborative and patient centred approach to healthcare delivery.
We pride ourselves on being an innovative and supportive practice that values teamwork, professional development and excellence in patient care.
Job description Job responsibilities
The post holder will be the first point of contact for patients, both in person and by telephone, providing a welcoming, professional and efficient reception service. The role involves supporting patients to access appropriate clinical care while maintaining a friendly and compassionate approach.
Key duties:
Greet patients and handle enquiries courteously in person and by telephoneBook, cancel and reschedule appointments including requests for home visitsTriage patient enquiries and pass messages accurately in line with practice proceduresKeep patients informed of delayed and address concerns sensitivelySupport GPs, Nurse and the wider clinical team with administrative requestsOrder ambulances and interpreters as requiredMaintain familiarity with appointment and telephone systemsWork effectively as part of the reception teamHandle complaints in accordance with practice proceduresEnsure reception and waiting areas are clean and tidy
Person Specification
Experience Essential
Experience of working in a GP practice Experience of working with EMIS web
Desirable
Experience of working in primary care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bexley Group Practice
Address 76-78 Upper Wickham Lane
Welling
Kent
DA16 3HQ
Employer's website https://www.bexleygrouppractice.co.uk/ (Opens in a new tab)