About this role
We are looking for a Site Supervisor to help lead the day-to-day operations of our youth sports facilities and ensure every customer has a safe, organized, and exceptional experience. You will welcome families, athletes, coaches, and staff, keep programs running smoothly, and make sure our facilities are operating at the standard our customers expect. This is a hands-on role for someone who is organized, energetic, customer-focused, and comfortable taking ownership. You will be responsible for keeping an eye on the big picture while also making sure the small details are taken care of.
Customer Experience
• Welcome customers and create a friendly, positive environment • Help families, athletes, and coaches with questions and requests • Make sure customers know about upcoming programs, events, products, and opportunities • Handle customer concerns professionally and work toward effective solutions Daily Facility Operations
• Oversee the smooth operation of the facility during your shift • Take attendance and verify rosters for programs and activities • Monitor facility schedules and ensure programs start and finish on time • Ensure spaces are properly prepared and ready for customers Staff & Program Support
• Monitor staffing levels and ensure shifts are properly covered • Help coordinate staff throughout the facility based on operational needs • Communicate with coaches, instructors, and other team members • Help ensure staff are meeting our standards for customer service and professionalism Inventory & Products
• Monitor facility and program inventory • Ensure supplies and equipment are available, organized, and properly maintained • Promote and sell relevant products, programs, events, and services to customers • Help ensure merchandise and promotional materials are properly displayed Requirements
• Strong customer service skills • Excellent communication skills • Strong organizational skills • Reliable and dependable • Ability to work independently • Strong problem-solving skills • Leadership skills • Attention to detail • Comfortable promoting and selling • Previous experience in sports, youth coaching is a bonus • Previous experience in auditing is a bonus • Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first: • Culture Index survey • Skills game assessment
Benefits Compensation: $19-27 p/h depending on experience