About this role
Front Desk Receptionist (Healthcare Clinic) ? Hamilton / Stoney Creek
Jane app experience is a must.
*Wellspring Health & Wellness* is a busy, patient-focused rehab & wellness clinic in the Hamilton / Stoney Creek area. We?re looking for a friendly, organized *Front Desk Receptionist* who enjoys helping people, multitasking, and keeping the day running smoothly.
We currently have one full time and two part-time front desk team members, one of them will be returning to school, and we?re looking to add *someone reliable and consistent* to support the clinic long-term.
What you?ll do
* Greet clients, check them in/out, and ensure a welcoming experience * Answer phones, respond to emails, and handle appointment inquiries * Schedule, confirm, and manage changes/cancellations * Support *direct billing / insurance processing* * Collect payments, issue receipts, and maintain accurate records * Coordinate with practitioners to keep schedules on time * Maintain a clean, professional front desk and waiting area * Assist with small admin tasks (scanning, forms, filing, basic reporting)
What we?re looking for
* Strong communication and customer service skills * Confident with computers (email, scheduling systems, basic spreadsheets) * Organized, dependable, and calm under pressure * Comfortable working in a fast-paced clinic environment * Detail-oriented (accuracy matters with bookings and billing) * *Prior medical/clinic reception experience* * Experience with direct billing/insurance is an asset (we can train the right person)
Schedule & availability
* Part-time or full-time options (based on availability) * Daytime and/or evening shifts; some Saturdays may be available * Start date: ASAP
What we offer
* Supportive team environment * Training and clear processes * Growth opportunities within a multi-disciplinary clinic * Competitive pay based on experience
*Location:* Hamilton / Stoney Creek, ON *Job Type:* Part-time / Full-time *Work Location:* In-person
Job Types: Full-time, Part-time
Pay: $19.00-$22.00 per hour
Benefits: * Casual dress * Flexible schedule
Education: * Secondary School (preferred)
Experience: * Front desk: 2 years (required) * Janeapp software: 1 year (required) * WSIB and MVA billing: 1 year (preferred)
Work Location: In person