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customer service representative - call centre @ Spicy Boys

CAOnsiteFull-time
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About this role

Spicy Boys Hot Sauce is looking for an outgoing, enthusiastic, and reliable individual to join our sales team!

We're a locally owned hot sauce company known for bold flavours, great products, and even better customer interactions. We're looking for someone who loves meeting new people, has a knack for sales, and can bring positive energy to our seasonal retail location and local markets.

Responsibilities

* *Retail Sales:* Engage with customers at our seasonal mall location, answer questions, recommend products, and drive sales. * *Markets & Events:* Represent Spicy Boys at local farmers' markets, festivals, pop-ups, and special events. * *Product Knowledge:* Learn our hot sauce lineup and confidently explain flavours, heat levels, and product recommendations. * *Customer Experience:* Create a fun, welcoming shopping experience that keeps customers coming back. * *Store Presentation:* Maintain clean, organized, and fully stocked displays, ensuring products are presented professionally. * *Cash Handling:* Process transactions accurately using our point-of-sale system and handle cash responsibly. * *Setup & Teardown:* Assist with setting up and packing down market booths, displays, and event equipment. * *Inventory Management:* Monitor stock levels, restock shelves, and help keep track of inventory.

What We're Looking For

* Friendly, outgoing personality with strong communication skills. * Comfortable approaching customers and starting conversations. * Self-motivated with a genuine interest in sales. * Reliable, punctual, and able to work independently. * Available to work flexible hours, including weekends and occasional evenings. * Comfortable standing for extended periods and lifting boxes or event supplies. * Previous retail, customer service, or sales experience is an asset, but not required. * A positive attitude and willingness to learn!

What We Offer

* A fun, energetic, and supportive work environment. * Hands-on experience in retail sales, markets, and events. * Product training and ongoing support. * Opportunities to develop sales and customer service skills. * The chance to represent a growing, locally owned New Brunswick brand.

We're looking for someone who can bring personality, enthusiasm, and a strong work ethic to the Spicy Boys team.

Come help us bring the heat!

Job Type: Part-time

Pay: $16.00-$18.00 per hour

Ability to commute/relocate: * Fredericton, NB: reliably commute or plan to relocate before starting work (required)

Education: * Secondary School (preferred)

Experience: * Customer service: 1 year (preferred)

Work Location: In person

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