About this role
We?re an established HVAC company seeking a motivated Customer Service Representative to call leads and book estimate and service appointments for our estimators and technicians.
Location: Bay 214, 11929 40 Street SE, Calgary, AB
Start Date: April 1-15, 2026
Hours: Full time, 35?40 hours/week
Pay: $20?$24/hour
- Call inbound and outbound leads to qualify interest and schedule estimate appointments
- Book service appointments for maintenance, repairs, and emergency calls
- Maintain accurate appointment and lead records in CRM and scheduling platforms
- Coordinate schedules between customers, estimators, and technicians
- Follow up on missed appointments and rebook as needed
- Communicate clearly with estimators, technicians, and other team members about job details and customer needs
- Learn and follow company processes, scripts, and quality standards
- Handle multiple tasks (calls, emails, system updates) and prioritize daily workload
Required Skills & Experience
- Minimum 2 years customer service, call center, or similar experience
- Strong interpersonal and verbal communication skills
- Computer savvy ? comfortable using multiple programs/platforms (CRM, scheduling, email)
- Excellent multitasking, time-management, and prioritization skills
- Team player with a quick ability to learn new processes and systems
- Professional, reliable, and customer-focused
Preferred
- HVAC industry or home services experience
- Experience with Housecall Pro would be an asset, but not required
What We Offer
- Competitive hourly pay: $20?$24/hr
- Full-time hours with consistent schedule
- Health benefits after 3 months
- Supportive team environment and on-the-job training
- Opportunity to grow within the company
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person