About this role
Job summary
Willington Surgery is seeking an experienced and highly organised Medical Secretary to join our busy and friendly GP practice.
The successful candidate will support the clinical team by providing a comprehensive, efficient, and accurate secretarial and administrative service. This includes managing and chasing patient referrals, handling clinical correspondence, and supporting patients throughout their referral journey.
Previous experience in a medical secretarial or healthcare administrative role is desirable or primary care experience as a minimum.
Main duties of the job
Process patient referrals using the NHS e-Referral Service (ERS) and other referral pathways
Transcribe and prepare clinical correspondence from SystmOne
Manage referral worklists, including rejected referrals/Advice and Guidance and patient follow-up
Liaise with hospitals, consultants, and community services
Respond to patient queries regarding referrals and appointments
Assist patients with booking or amending hospital appointments
Prioritise urgent referrals and ensure timely processing
Handle incoming calls and emails from internal and external stakeholders relevant to your role
Support meeting administration, including minute-taking and distribution
Process private work and third-party reports
Maintain accurate records and ensure all tasks are completed within agreed timescales
Essential
Previous experience in a medical secretary or healthcare role
Excellent organisational and time management skills
Strong attention to detail and accuracy
Good IT skills and ability to learn new systems
Excellent communication skills (verbal and written)
Ability to prioritise workload and work under pressure
Desirable
Experience working in a GP practice or primary care setting
Knowledge of NHS referral systems (e.g. ERS / Choose and Book)
Experience using clinical system SystmOne
About us
About Us
Willington Surgery is a well-established, supportive, and forward-thinking GP practice serving approximately 10,680 patients.
Our team includes:
5 GP Partners
Salaried and locum GPs
Nursing team including HCA and Phlebotomist
Clinical pharmacy support
A large and experienced reception and administrative team
We are also a training practice, supporting GP registrars, and pride ourselves on maintaining a positive, inclusive working environment where staff are encouraged to contribute ideas and improvements.
What We Offer
Supportive and friendly working environment
Training and development opportunities
Opportunity to work within a collaborative multidisciplinary team
NHS pension
Free Parking
Job description Job responsibilities
Willington Surgery, Derby (DE65 6QT)
Working to cover Monday to Friday for 25 to 37.5 hours (to be discussed with correct candidate)
Permanent
About the Role
Willington Surgery is looking for an enthusiastic and organised Medical Secretary to join our friendly and supportive team.
This is an exciting opportunity for someone with previous medical secretarial experienceideally within primary careor a strong administrative background looking to develop within a GP practice setting.
You will play a vital role in supporting our clinical team by managing patient referrals, handling medical correspondence, and ensuring patients receive a smooth and efficient journey through secondary care services.
What Youll Be Doing
Managing and processing patient referrals via the NHS e-Referral Service (ERS) and other pathways
Typing clinical letters and correspondence accurately from digital systems
Monitoring referral worklists, including rejected referrals and patient follow-ups
Liaising with hospitals, consultants, and community services
Supporting patients with appointment bookings and queries
Prioritising urgent referrals and ensuring timely action
Handling incoming calls and emails from patients and healthcare professionals related to your role
Supporting meeting administration, including minute-taking and distribution
Processing with private work, reports, and general administrative duties
Working collaboratively with the wider practice team
About You
Were looking for someone who is:
Experienced in a medical secretarial or healthcare administrative role (primary care and TPP Systmone desirable) or as a minimum experience working in a GP surgery in an administrative role.
Highly organised with strong attention to detail
Confident using IT systems and able to adapt to new processes
An excellent communicator with a professional and friendly manner
Able to prioritise workload and work under pressure
A team player with a proactive and flexible approach
About Us
Willington Surgery is a welcoming, inclusive GP practice with a strong team culture and a commitment to high-quality patient care.
Patient list of approximately 10,600
5 GP Partners, supported by salaried and locum GPs
Multidisciplinary team including nurses, HCA, and phlebotomist
Training practice hosting GP registrars
Large and supportive administrative team
We pride ourselves on creating a positive working environment where staff feel valued and supported, even in a busy and evolving healthcare setting.
What We Offer
A friendly and supportive team environment
Ongoing training and development opportunities
Exposure to a wide range of administrative and clinical processes
The opportunity to contribute to service improvement
Additional Information
This role is based at:
Willington Surgery, Kingfisher Lane, Willington, Derby, DE65 6QT
How to Apply
To apply, please submit your CV and covering letter on why you want this role.
Person Specification
Experience Essential
Previous experience in a medical secretary or healthcare role Excellent organisational and time management skills Strong attention to detail and accuracy Excellent communication skills (verbal and written) Ability to prioritise workload and work under pressure
Desirable
Experience working in a GP practice or primary care setting Knowledge of NHS referral systems (e.g. ERS / Choose and Book) Experience using clinical system SystmOne
Qualifications Essential
Good track record in IT skills and ability to learn new systems Excellent communication skills (verbal and written) GCSE (or equivalent) level 4-5 or C-B
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Willington Surgery
Address Kingfisher Lane
Willington
Derby
DE65 6QT
Employer's website https://www.willingtonsurgery.co.uk (Opens in a new tab)