About this role
Education: No degree, certificate or diploma.
Tasks
- Investigate complaints and claims . Register arriving guests and assign rooms.
- Resolve complaints and claims . Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
- Vacuum carpeting, area rugs, draperies and upholstered furniture.
- Stock linen closet.
- Pick up debris and empty trash containers.
- Mend clothing and linens.
- Launder clothing and household linens.
- Dust furniture.
- Distribute clean towels and toiletries.
- Clear and clean tables, trays and chairs.
- Make beds and change sheets.
- Clean changing rooms and showers.
- Sweep, mop, wash and polish floors.
- Clean, disinfect and polish kitchen and bathroom fixtures and appliances.
Screening questions: Are you available for shift or on-call work?.
- Experience: 1 to less than 7 months.
- Employment terms options: Day.
- Weekend.