About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Tasks
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Manage incidents.
- Evaluate and install computer hardware, networking software and operating system software.
- Perform data backups and disaster recovery operations.
- Co-ordinate and schedule activities.
- Install software.
- Coordinate projects and programs.
Experience: 3 years to less than 5 years.
- Health benefits: Dental plan.
- Disability benefits.
- Health care plan.
- Paramedical services coverage.
- Vision care benefits.
- Financial benefits: Life insurance.
- Registered Retirement Savings Plan (RRSP).
- Other benefits: Other benefits.
Support for newcomers and refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .