About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Work setting: Startup company. Willing to relocate.
Tasks
- Report on the performance of computer systems and networks.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
- Manage incidents.
- Computer and technology knowledge: Shell script.
- Internet.
- Servers.
- Programming software.
- Database software.
- Programming languages.
- JavaScript.
- MS Office.
- Spreadsheet.
- TCP/IP.
- Visual Basic.
- Type of experience: Call centre.
- Area of work experience: Quality assurance or control.
- Work conditions and physical capabilities: Fast-paced environment.
- Handling heavy loads.
- Attention to detail.
- Sitting.
- Personal suitability: Accurate.
- Client focus.
- Excellent oral communication.
- Initiative.
- Ability to multitask.
- Time management.
- Honesty.
Experience: 1 year to less than 2 years.
- Employment terms options: Morning.
- Day.
- Health benefits: Dental plan.
- Vision care benefits.
- Financial benefits: Life insurance.
Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.