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front desk agent @ Best Wainwright Inn & Suites

Wainwright, Alberta, CAOnsiteFull-time
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About this role

Education: Secondary (high) school graduation certificate.

Tasks

  • Register arriving guests and assign rooms.
  • Process group arrivals and departures.
  • Take, cancel and change room reservations.
  • Provide information on hotel facilities and services.
  • Provide general information about points of interest in the area.
  • Process guests' departures, calculate charges and receive payments.
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Follow emergency and safety procedures.
  • Clerical duties (i.e. faxing, filing, photocopying).
  • Answer telephone and relay telephone calls and messages.
  • Assist clients/guests with special needs.
  • Perform light housekeeping and cleaning duties.
  • Provide customer service.
  • Computer and technology knowledge: Word processing software.
  • Opera.
  • Experience: 1 to less than 7 months.
  • Employment terms options: Early morning.
  • Evening.
  • Shift.
  • Morning.
  • Night.
  • Day.
  • Weekend.
  • Overtime available.
  • Health benefits: Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Other benefits: Free parking available.
  • Parking available.
  • Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
  • Provides visual accessibility accommodations (for example: braille, screen readers, etc.).
  • Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for youths: Participates in a government or community program or initiative that supports youth employment.
  • Offers on-the-job training tailored to youth.
  • Offers mentorship, coaching and/or networking opportunities for youth.
  • Provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans: Participates in a government or community program or initiative that supports Veterans . Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
  • Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.

Skills

Customer Servicelight housekeeping

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